Discours lors d'un Forum exécutif: Savoir qui vous êtes lorsque vous gérez des employés, octobre 2013

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Témoignages

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Directeur Principal, Desjardins
Travailler avec mon coach, Stefano, a été une expérience vraiment rafraîchissante. Ses questions m'ont constamment ramenée à la réflexion, m'aidant à réaliser que le lieu de contrôle se trouve souvent en moi. Le « statu quo » n'est pas immuable. Il m'a également aidé à décortiquer les défis de manière à les rendre plus faciles à gérer et à mettre en œuvre. En conséquence, j’ai le sentiment d’avoir retrouvé la capacité de nourrir ma motivation pour mon travail d’une manière nouvelle et significative.

Responsable principal - Pratt et Whitney

J'ai suivi plusieurs cours sur LinkedIn, mais ma rencontre avec Stefano de Papillon m'a fait comprendre qu'il n'y avait pas de comparaison possible. Regarder des vidéos en ligne ne peut tout simplement pas égaler l'expérience. Ce programme m'a donné un aperçu précieux de la manière de gérer les personnalités difficiles dans le cadre d'une collaboration. Bravo à Stefano pour son travail fantastique.

Chef d'équipe / Pratt

Ce programme était incroyablement stimulant. J'ai trouvé le contenu engageant et enrichissant. J'ai particulièrement apprécié le style d'animation de Stefano DiLollo, qui a encouragé les participants à partager leurs défis réels et à les relier à la matière, plutôt que de s'appuyer uniquement sur des concepts théoriques. Sa volonté d'aborder "l'éléphant dans la pièce" était rafraîchissante, et il est clair que sa grande expérience transparaît dans ses réponses. J'ai commencé ce programme en me concentrant sur la manière de donner un retour d'information constructif, mais j'ai réalisé qu'il était tout aussi important de savoir comment recevoir de la rétroaction, et que c'était un oubli de ma part. Je recommande vivement ce programme. Merci!

Gérante, PWC

Je me suis inscrite à ce programme par curiosité, poussée par son titre, sans savoir qu'il était axé sur le fait de donner et de recevoir de la rétroaction. M'attendant initialement à quelque chose de différent, j'ai été agréablement surprise par la pertinence et l'utilité du contenu à la fin de l'atelier. Alors que j'avais entendu des critiques positives sur les programmes Papillon organisés virtuellement à Pratt, le fait d'en faire l'expérience en personne pendant une journée entière a dépassé mes attentes. La présence engageante de Stefano et les visuels de présentation impressionnants ont renforcé l'expérience globale.

Manager, P&WC
Merci, Stefano ! J'ai vraiment apprécié la façon dont la formation "Impactful Conversations" a été conçue et présentée. Le fait d'avoir plusieurs sessions au lieu de 2 sessions d'une journée entière a très bien fonctionné (j'ai pu être plus concentré, j'ai eu l'occasion de réfléchir à ce que nous avons appris, et de voir où/comment cela peut s'appliquer dans notre environnement de travail, puis de discuter de situations RÉELLES). Je suis très satisfait de ce cours (tant du contenu que de l'animateur).

Spécialiste en Aérospatiale, Pratt
Le style artistique de Stefano est aussi bien présent dans sa présentation du contenu (ses dessins wow) que dans sa façon de parler pendant l'atelier. Sa démonstration du feedback dans l'exercice de jeu de rôle était très impressionnante car il a simplement utilisé les outils qu'il nous a montrés. Cet atelier a eu un grand impact sur moi et je suis heureux d'avoir pris le temps d'apprendre, car je suis habituellement trop occupé. Cela me sera utile.

Michel Labbé, Transmission Design, Pratt & Whitney Canada
C’était un plaisir d’assister et de participer à ton cours, Navigational Conversations. Stefano, j'’aurais bien aimé te voir gesticuler d’un peu plus près en personne par exemple . La communication, les échanges et les interactions étaient excellents dans le groupe (pendant la version en ligne de ce programme). Stefano, j’ai bien aimé ton authenticité et ta spontanéité. Les techniques apprises (le coaching de conversations, l’art de poser des questions ouvertes et les techniques de rétroaction) étaient exposées de façon simple et facile à mettre en pratique. Ces techniques peuvent être utiles à tous autant dans notre vie personnelle, familiale et au travail (avec des coéquipier ou des employés sous notre direction). De la rétroaction donnée de la bonne façon peut faire toute la différence entre aider une personne à prendre conscience de son potentiel d’amélioration et l’inciter à progresser vs créer une grande frustration, des pensées négatives, des nuits de sommeil perdues et une certaine colère qui pourrait perdurer. Merci encore Stefano, et à une prochaine fois!

PB, VP Canada - Transervice
Les mini-cours d'apprentissage en direct avec Stefano Di Lollo et l'équipe Papillon MDC sont l'un des meilleurs formats que nous ayons trouvés. Un contenu de qualité, bien emballé et présenté de manière professionnelle. Les défis pandémiques qui limitent l'apprentissage en personne et les agendas chargés font de la formule de vidéoconférence de Papillon MDC un véritable succès. Des sujets importants répartis en petites sessions sur plusieurs jours vous permettent de rester concentré et d'accomplir d'autres tâches dans la même journée.

Le Groupe Adecco
Le webinaire interactif était génial et toute l'équipe a aimé le contenu qui incite à la réflexion. Stefano présente des informations complexes avec une clarté incroyable et d'une manière si unique !

Jennifer Neveu, Directrice Marketing et Développement de Produits, Masdel Inc.
Le contenu du mini-séminaire d'aujourd'hui 'Questioning Like a Coach', animé par Stefano Di Lollo de Papillon MDC, est EXCELLENT ! Découvrez leurs services et programmes sur le site web de Papillon MDC. Vivement recommandé ! #leaderscreateleaders

C.J., Directeur, H-Qc
Au cours des deux dernières années, j’ai eu le privilège d’être accompagné par Stefano Di Lollo dans mon développement à titre de leader d’un grand projet technologique. Au fil de nos conversations, réflexions et discussions, j’ai appris à mieux me connaître et à cibler des actions qui font la différence. Entre autres, nous avons particulièrement travaillé au niveau de la collaboration dans des situations difficiles et du soutien requis aux leaders de mon organisation afin de les aider à performer. Par son approche très humaine, ses illustrations et son vécu, Stefano m’a partagé son savoir et m’a permis de voir comment mettre le tout en application. Merci pour ce temps précieux passé ensemble qui m'a fait grandir comme leader!

Sébastien Cardinal, directeur opérations, Transervice
Merci, Stefano! L’art de naviguer à travers les conversations (Navigational Conversations) est une formation nécéssaire en 2022 pour les leaders et aussi pour toutes les sphère de la société.

Participant, Transervice Inc.
Stefano est tres intéressant a écouter. Impressionnant dans sa façon de converser. Je vais certainement utiliser les éléments enseignés (autant dans ma vie personelle que dans ma vie professionnelle).”

Directeur, Transervice Inc.
J’ai beaucoup aimé l’atelier Nav-C (Navigational Conversations). Dynamique, intéressant, divertissant! MERCI STEFANO!

Gestionnaire, Transervice
J'avais bien hâte à les séances du programme Navigational Coaching, je prendrais des formations de ce genre tous les mois! We’ll be in touch, Stefano. Merci.

Participant, Transervice
Merci Stefano! Les ateliers sont bons a mon sens. Ils nous permettent d'essayer les techniques & anticiper les réponses a venir avec nos collègues directeurs. On voit que les défis sont semblables. Nous avons tout les styles d'employés.

Senior Executive
The Alignment Project is a wonderful process with wonderful facilitation. Really assisted in setting the course with responsibilities and roles for our team.

Director/Leader
The program (The Alignment Project) was well organized and focused on ensuring that the team collaboration and understanding of each other was paramount. Our facilitator was extremely good at challenging our assumptions and holding up a mirror, when necessary.

Excellent course! Should be suggested as part of the welcoming package for new leaders. Mirella is so good on transferring the knowledge that she has, and at answering the questions. Flow of the program was summarized perfectly in 2 days.

One of the best soft skills course I had. Mirella has much knowledge of the subject and is a perfect teacher. She showed enough experience to answer the questions. I enjoyed to 2 day training and I will suggest others to take it. I will definitely use this course in life.

Really well-done course. Mirella was awesome; very soft-spoken and polity. It was a lot of fun to learn from her and shave my thoughts.

It was eye opening! Very engaging and impactful. I definitely recommend to all managers/leaders who are willing to invest on their talent development and employees for future leaders. The material was very well prepared, excellent flow which impact individuals to think and reflect on themselves.

I felt privileged to have had such a qualified and experienced facilitator. Mirella gave us a lot of insights into behavioral science as well as many practical examples. I will definitely take away a lot from this course! Thank you!

Excellent Program! Best one I took at my workplace. Mirella was so generous in sharing her expertise and experience and so knowledgeable. I liked the balance between theory, practice exercises, and explanations from the facilitator.

Great course! It helps develop my default mode network.

The process we learned about gave me a structured approach to the two, allowing me to be more confident and comfortable. It helped put into “real terms” a lot of feelings and ideas I had and make it more concrete for me. Mirella was a fantastic instructor and I would happily take another course in this area! She was extremely knowledgeable and obviously quite experienced! She created an open and friendly atmosphere and made the material interesting and encouraged constant discussion.

Very interesting program. Definitely opened my eyes on coaching mindset and realized I have been doing mentoring/teaching. Content is just right, not overwhelming. Mirella is very enthusiastic in her presentation of the course. Very insightful. Had an overall good experience working and practicing during the program. Very well paced. Will take time for me to get into practice the method, but I feel I have all the tools I need.

Excellent training! Good methodology! Thanks for this new tool!

This was a very valuable experience for me and I feel that I will be using it on a daily basis in my current job and personal life. It has opened my eyes on how to be a better leader and colleague in my workforce and as a parent, to be a better guide for my children.

Absolutely love the class and see high value in my day-to-day work. Now I am just eager to learn more and practice as much as possible.

Excellent Program! The quick reminder printouts are very handy. The material is well-explained and practiced. Extremely interesting link between problem solving mindset and coaching approach. Very helpful material to boost your team growth.

As someone who did not really know what I was about to experience. I felt like I was thrown in the deep end of the pool but with a lifeguard watching my every move and making me feel safe. I learned the difference between coaching and managing, a diff I did not realize existed before. The exercises were great practice to understand the technique and see where your weaknesses /bad habits reside. The pacing and flow are quite dynamic, found that the videos also helped me put the method into context. As for my personal experience, I was def challenged, and was able to be coached in the diff exercise which was a bit overwhelming, but allowed me to discover part of what has been holding me back. I feel lucky to have been given the gift of this course from my employer and look forward to continuing my coaching growth.

Excellent workshop! Learning a new way of thinking following practical exercises really helped understand the coaching method. Mirella was excellent! I felt fortunate to be part of such a small personal group.

The program is excellent. It reoriented my approach for interactions, especially with team members. I have been utilizing the ‘navigational’ approach for several months now and it has been an exhilarating journey. It is such a great approach because both participants benefit in the long run.

Senior Leader
The Alignment Project Program was very helpful in identifying key issues and constructive solutions. Particularly effective in creating a shift in communication styles and understanding. Mirella did a superb job herding the cats and adding insights. Wonderful facilitation and having all engaged. The wordsmithing of the leadership team charter was very well done.

Donne de bons outils avec des exemples concrets et pertinents. Mirella est une excellente formatrice. Elle donne des enseignements très claires, avec une bonne fluidité et une bonne interaction avec les participants.

Excellent programme! J’ai beaucoup apprécié les simulations et les exercices. Mirella nous a présenté plusieurs mises en situation. Un bon outil de travail, réaliste à appliquer dans un milieu de travail. Permet de réfléchir au type de gestionnaire que tu es. J’ai beaucoup aimé ma formation.

Excellent programme. Méthode favorisant l’ouverture et la responsabilisation des employés. Mirella est une excellente formatrice. Elle est très connaissante du sujet.

J’ai bien apprécié le programme. Il est agréable de comprendre les fondements et fonctionnements du cerveau. Mirella connaît très bien sa matière. Très bon rythme, la théorie et la pratique sont bien équilibrées. Excellent connaissance, très bien verbalisée!

Excellent plongeon dans l’univers du coaching. Approche simple, facile à retenir et à utiliser. Bravo! Enfin des fondements établis avant de livrer la technique. J’en aurais pris davantage. Mirella est très accueillante et une excellente formatrice!

Excellent programme! Beaucoup d’interactions. Mirella est dynamique et expressive. Ce programme permet de changer la manière de voir les choses et te sort de ta zone de confiance de façon positive.

The Alignment Project is an excellent program. It is good to understand other peoples' communication styles. The approach is informative and good to get an unbiaised point of view with a process for moving forward. I appreciated the step-by-step process of understanding the executive role and how my style plays into either progressing or hindering goals.

Excellent program! Great interactions, and guided learnings by Mirella.

The course is really practical, and I feel we can apply it immediately.

The program made me realize that I can control the volume of conversations. I will certainly use the E-A-S-T model in both my personal and professional life. This training should be mandatory for all managers!

The content is rich, backed up by scientific research. The flow is great and the opportunity to practice is where it sticks. Mirella is a true expert and a consummate professional. She makes everyone very comfortable to learn and make mistakes and is quick on her feet when people have challenging situations or examples to share.

I liked the balance between theory and workshop. Some courses put too much emphasis on workshops and case studies and forget the theory associated with the topic we are studying. This course had the right balance.

Very good program – theory is balanced with practice. Very good facilitator. Practical part is very helpful.

Excellent material with great participation and an exceptional facilitator! Mirella is thoughtful and caring and provides insightful feedback that facilitates learning. Navigational Conversations is an outstanding course as it focuses on having a coaching conversation – something I have never heard until now (after 20 years).

This course provides a management toolbox that everyone should have at their disposal. Mirella was an absolute please to have as a facilitator; her depth of knowledge and positive outlook resulted in an engaging experience. Great balance of theory and practice. Role playing was impactful and well executed.

Great program! Every manager or manager to be should attend this training! Mirella is an amazing person, great facilitator; engaging and encouraging all participation. There is a great balance between theory and practice. Great handouts; great link with real life situations.

Program was very well delivered with a dynamic approach. Very inspiring!

I truly enjoyed the specific examples for this program! It is obvious that Mirella has massive experience! Excellent program. The length of the course and pace was perfect. Much appreciated role playing.

The program is excellent! Very well laid out and the steps takes us logically through the content. The live experience brings great value to the content!

Excellent Program! This workshop has very much transformed my approach in any relationships. Mirella was excellent! Overall, the program is excellent and well given. Everyone willing to occupy a manager role should take this class.

Je suis encore impressionnée par la capacité de Mirella à saisir les défis auxquels je faisais face et me faire cheminer rapidement et efficacement. Son professionnalisme et sa grande expertise sont des alliés incroyables. En plus d’offrir des solutions pertinentes elle sait toucher les gens et les faire grandir. Je la recommande chaleureusement, particulièrement si vous souhaitez faire un virage audacieux dans votre vie professionnelle. Elle m’a aidée à écrire mon prochain chapitre professionnel, qui s’avère être le meilleur !

R.D., PPCC Program, Concordia University
A compassionate approach, a genuine interest in her mentees and an expert in her field are the first words that come to mind in describing Mirella. Choosing Mirella as a mentor made all the difference for me. I first began my search for a mentor by looking for specific credentials, all of which Mirella possesses. Then, as time progressed, Mirella offered much more than I had anticipated. In the many months we worked together, not only did I rely on her extensive knowledge to learn new theory, practices and skills, but she went above and beyond in the way she provided mentorship; she encouraged me to explore, try out new ways, and to marry learning to my individual style. Her approach increased confidence in my ability especially when the topics were more challenging because she helped me get past doubt and work through solutions instead. This all made the learning experience more pleasurable and successful in the end. In summary, not only did I accomplish my academic goals but I grew as well, and this learning will stay with me forever. Thank you Mirella, your mentorship was very valuable.

A.M.A., Business Development Manager, Pratt & Whitney Canada
In two words: My inspiration! I had the privilege to work with Mirella De Civita as my mentor for my Coaching degree at Concordia University. My mentoring experience with Mirella was extremely useful during my coaching practice. She was my guide during all this process and she always provided great insights that pushed me to the next level. She has a very unique way of providing feedback and creating an atmosphere of trust and connection. I greatly benefited from her examples and observations that helped me with my coaching practice. Looking forward to working with her again. “Always surround yourself with people who challenge you and push you to be your best self”

Global Leader, Aerospace Industry
I have known Mirella for many years and value her insights and unique views on leadership development. She has taken on several coaching mandates and has been highly successful in growing our talents. Given her high expertize and credibility in the organization, we have invited Mirella as a guest speaker on several occasions around the topics of leadership, coaching, and performance management. She has the ability to engage and energize her audience at all levels of the organization and knows how to convey the difficult messages in a firm yet respectful manner. I have also partnered with Mirella to provide Navigational Coaching training In Poland and China. Again Mirella adapted quickly to her audience and the participants truly appreciated the training and remained connected with her to pursue their learning journey.

R.N., Manager, Senior Legal Counsel, Aerospace
Practical and simple tools that are easy to remember, coupled with useful handouts. It makes the retention of the knowledge that much easier. This program would also be useful/beneficial to non-manager employees. Mirella delivers the material in an efficient and well-structured manner. She always demonstrates deep knowledge of the subject matter; she is an excellent facilitator.

A.H., Program Manager, Aerospace
Great course! Right balance between theory, thinking, practice and feedback. Good practical tools we can now use. Clearly a course that the complete organization would benefit from.

Participant, Aerospace
Very impactful! Good balance between theory and practice. Mirella is a great facilitator; she was able to keep a good level of attention and engagement. Would definitely have my team go through this training.

B.S., Senior Manager, Operation Program Management, Aerospace
Excellent course! Good balance between theory and practice. One day is the right length!

A.-A. S., Directrice Santé et mieux-être, Aérospatiale
J’ai adoré l’ensemble du programme. Excellent ajout au catalogue des formations! Puissant et contribue à soutenir l’évolution de la culture un agent de changement à la fois. Le cadre théorique est bien pesé et clair et nous apprenons les contenus de façon pratique. La profondeur des discussions et l’expertise de Mirella à comment recevoir de la rétroaction fût très pratique.

A.S., PPCC Coach, Concordia University
Working with Mirella has been a rewarding experience. Her professionalism, dedication, patience and inspiration have transformed my coaching skills. As a mentee I learned a lot from Mirella, and I highly recommend her mentorship programs.

A.M., Trainer, Pharmaceutical Industry
Clear, logical and applicable concepts. I love how ideas and principles are woven into memorable steps. I am excited to apply! Mirella is quite passionate, knowledgeable, and very engaging. I am inspired to apply what I have learned and aspire to become a better version of me! I enjoyed the flow, the flexibility and how Mirella gave so much additional scope and perspective.

H.P., Sales Manager, Pharmaceutical Industry
Program was excellent! I am very excited to practice this in the field! Mirella was quite knowledgeable; fun; and experienced. I appreciated the flexibility in addressing different issues outside of the planned content. I very much enjoyed the theory and it gave me confidence to practice.

A.D., Manager, Pharmaceutical Industry
I learned a few good things that will stay with me. Mirella was very knowledgeable. The content of the program was perfect in length; and great tools.

D.M., Senior Director, Pharmaceutical Industry
The program is well thought out and I appreciate the various tools that are used to deliver the course content. Mirella is a true professional. The content of the course was delivered in a way that is truly impactful and memorable.

S.C., Marketing Director, Pharmaceutical Industry
The program was excellent! Mirella is a great facilitator. I feel motivated and enthusiastic about changing my interactions with others. Such a big realization of how I’ve been stumbling in the dark – I now have light!

N.L., Quality Engineer, Aerospace Industry
Excellent programme enrichissant!

M.M., Supply Management, Aerospace Industry
Excellent cours! Le contenu est très bien structuré et le rythme était bon. Mirella est une excellente animatrice et a une belle interaction avec le groupe.

M.L., Planificateur, Aérospatiale
Un cours intéressant avec un bel équilibre entre les exercices et la théorie. Mirella a une excellente maîtrise du sujet. Elle est dynamique et intéressante. Elle donne de bons exemples pertinents pour tous les concepts.

J.C., Planificatrice, Aérospatiale
La formation était excellente. De toutes les formations reçues, celle-ci était vraiment différente! Mirella est un exemple incroyable de ce qu’un coach devrait être! Dans l’ensemble, le rythme est bon, les exercices sont révélateurs et aident à comprendre la méthode.

Edmée Métivier, Former Chef de la direction - Fondation des maladies du cœur du Québec and previously Executive Vice President, Financing and Consulting - Business Development Bank of Canada
Team development is as important as personal development in the success of a business. Mirella was instrumental in helping me and members of my team learn about ourselves and how best to work with different styles of leadership. She is insightful and deeply cares about human beings.

V.C., PPCC & ICF Certified Life Coach & Yoga Mentor
Mirella is an amazing human being and I could not have dreamt of a better mentor coach. While mentoring me as an aspiring coach, she took into account that I was also going through a transition period in my life and that there were sometimes other things coming in between the coaching. Bringing me back to the essence of what it is to be a coach, trusting me and establishing a strong relationship are all elements that allowed me to grow as a coach but also as a person. I would not have been where I am now, would it not have been for her constant constructive feedback, her encouragements and powerful questions at the right times. Thank you!

G.N., ICF Certified Coach
I met Mirella when coaching was just an abstract concept for me and she is the one that awoke the coaching passion in me. She has been a constant presence in my coaching journey that started almost 5 years ago, so when the time came, there was nobody else I would chose as a mentor. Her professionalism, her business insight, her easiness to connect with people is what makes dealing with her such a success. As a mentor, she has always been there for me when I was doubting myself as a coach as well as when I was celebrating my successes. She is a great observer, an amazing listener, she asks powerful thought-provoking questions and helps her mentees grow tremendously and find their own style all in accordance with the ICF competencies requirements. I highly recommend Mirella and her mentoring program!

E.B., Aerospace, PPCC & ICF Certified Coach
I worked with Mirella as my mentor coach and she provided me with a structured coaching program. Her feedback was always very detailed and specific, well balanced between the positive and competencies that required more work. She worked through the 11 competencies ensuring I was mastering each one and practicing until they were well integrated. Mirella is very inspirational, she took my success to heart and I felt I deserved her letter of recommendation at the end of the Program, I felt ready. I would strongly recommend Mirella as a mentor coach to anyone who is working towards the journey of professional coaching. She made all the difference in my journey to coaching!

L.B., Management Practice, ICF Certified Coach
I have had the pleasure of working with Mirella for a number of years, so when an opportunity arose for me to select a mentor for my ICF ACC credentialing renewal, my first choice was Mirella. Her approach to coaching is both focused and intuitive, listening beyond the words and asking thought provoking questions. Her mentoring style is in the same vane: deep listening, an emphasis on the ICF Core Competencies and how they relate to various coaching scenarios, and above all, a dedication to letting the mentee find his/her coaching voice within these competencies. The mentee is encouraged to experiment with and trust, his/her coaching instincts. I highly recommend Mirella both as a coach and as a coaching Mentor.

K.M., Consulting, ICF Certified Coach
Mirella provided an exceptional mentor coaching experience. With her support and guidance I was able to see the specific areas where I could develop as a coach but also see what initiated the challenges I was experiencing in those areas. Mirella applied the 11 competencies within our coaching sessions, which allowed me to experience the flow from the receiving end and also be an observer to the process as well. I highly recommend Papillon MDC Inc's mentoring program if you are interested in improving your coaching skills.

J.B., Personal Life Coach, PPCC – Concordia University
I had the great pleasure of working with Dr. De Civita as my mentor coach while I was completing the Professional and Personal Coach Certification program at Concordia University. The ICF’s 11 core competencies were at the heart of our many discussions, which in turn allowed me to not only better understand these competencies but to integrate them in my coaching with clients and in my everyday life. I greatly appreciated Dr. De Civita’s support during and in-between our mentoring sessions as well as her expert knowledge of all things coaching, her genuine kindness, her constructive feedback and her unconditional positive presence. All my expectations were met and exceeded by the quality of this mentoring program!

H.P. Certified Coach
Mirella never ceased to amaze me. I have witnessed her effective coaching before which gave me full confidence in choosing her as my mentor coach. Her ability to detect true meaning and emotions beyond surface, her articulate effective questioning skills and her strong intuition coupled with extensive experience are the key success factors to a superb coach. She has also been tremendously encouraging in her approach which enabled me to unleash the potentials beyond my own belief.

David L Adams, Independent director, Audit Committee and HRCC Chair, previously CFO Aimia Inc
I had the distinct pleasure of working with Mirella for almost 10 years as both a personal executive coach and as a human resource, leadership and talent management consultant. Her professionalism, insight, and integrity is unmatched by anyone that I have come across in the almost four decades of my business career. She also has the strength of character to speak truth to power and to challenge strongly held or entrenched views. Mirella was instrumental in helping us identify the right executive talent during the hiring process and identify the opportunities for coaching and support that maximized the possibility of the successful integration of new management talent into our organization. She was an invaluable resource for me personally, helping to provide valuable insights into human behavior and organizational dynamics. I know that I would not have been as successful as I have been without her encouragement and advice. I would recommend Mirella and Papillon without reservation to anyone looking for someone to help them build a successful, thriving organization by developing their most important resource, their people.

P.M., Financial services
Mirella mentored me during a period of 6 months while I was studying towards an ICF recognized coaching certification. I must admit it has been one of the most gratifying experiences of my career. During our sessions, Mirella demonstrated unique skills in how she listened carefully to my words and emotions and give me feedback that celebrated what I did well in my coaching sessions with clients yet pushed me constantly to reflect about one topic, to develop a particular skill, always in the service of the client. Her approach is far from mechanical. It leaves room for you to develop your own coaching style.

G.B., Transitions Governance, Aerospace Industry
One of the best trainings I took! Mirella was excellent! She was amazing, very good examples and tips to practice.

M.O., Supervisor, Aerospace Industry
Good tips and tools to progress in life. Mirella is a really good facilitator and passionate. I would recommend this course to all my colleagues.

R.P., Senior Manager, Advance Performance, Aerospace Industry
The program was great. Mirella has excellent knowledge of the course content and the field in general. Great usage of practical exercises to balance the theoretical portion.

K.J., Manager, Turbine Static Structures, Aerospace Industry
The program was excellent! Mirella has a good rapport with the audience and is really great with communication. The pace of the program was great, had great examples, and good balance between theory and practice.

D.S-L., Project Engineer, Aerospace Industry
The program was excellent! Smart, pertinent, and well-prepared material. Mirella clearly masters the subject matter. She adapts to the group, answers though questionnaire with satisfactory answers.

Excellent concepts. Well-described program. Good balance of theory and practice. Mirella has an amazing way with words. She makes it sound so easy! A pleasure listening and practicing with her for 2 day!

A.B., Compensation & Payroll Manager, Aerospace Industry
Content is excellent and easy to understand! Amazing program! Je me sens beaucoup mieux équippée pour coacher mon équipe. Great mix of learning and practice! Really enjoyed the team: coach/coachee/observer!

N.B., Spécialiste Ressources humaines, Aviation
Contenu très clair. Approche très efficace. Le ‘role play’ aide énormément à l’apprentissage. La formatrice était très intéressante, elle donnait des exemples concrets et sa façon d’expliquer la matière était claire et efficace. Je recommande le programme à tous. Concept très bénéfique et formatrice exceptionnelle!

E.B., HR Director, Aerospace Industry
Great balance between theory and practice. Working on real case scenarios was very helpful. The cards are also good tools to keep handy. I very much enjoyed this program.

C.M., Strategic Project Manager, Aerospace Industry
This course really provides the tools to unlock in the other person the capacity to navigate & develop our coaching skills. Start point; the coach’s pure intention. Mirella; thumbs up!!

K.M., HR Coordinator, Aerospace Industry
This program is wonderful in terms of learning coaching techniques but as well in learning about ourselves! Mirella was very patient and engaging. Everything was great, really! This is absolutely a training I would recommend to anyone!

S.M., VP Rewards Operations, Loyalty
Excellent program! Very insightful and thought provoking! I wish it had been offered to me years ago! Would have like more opportunities to see Mirella coach a coachee.

P.M., Senior Analyst, Aerospace Industry
Great course; learned a lot on coaching. Let the coachee do the talking. Material is great!

A.B., Ressources humaines, Aviation
Contenu bien présenté, clair et efficace. Facilitateur connaît son contenu et donne des exemples appropriés. Elle sait garder l’attention de son auditoire. Excellent cours!

A.M., VP Financial Services, Loyalty
The program was excellent. The live exercises are the most effective. Small groups allow for confidence building. I also appreciated the “confidential” nature of how conversations tool place over the 2 days.

J.B., Webmaster Human Resources department, Aerospace Industry
A perfect course! I started the course at a beginner level. After the course, I feel more confident in my coaching abilities. I learned great techniques and concepts. I think that all managers, or anyone in a project coordinator role, would benefit from these teachings. Life Changing (as OPRAH would say)!

V.A., Conseillère en Ressources humaines, Aviation
Wow! Ce fut une excellente formation. Tout le matériel, les exercices et une animatrice excellente!!

S.C., VP Rewards, Loyalty
This was an excellent program. Very engaging. I liked the role playing and making it very real and appropriate. This is the 3rd time I have been engaged with Mirella, and have found her to be an amazing person to bring out the qualities (good ones) in people and make great progression moving people forward. Great progression of events. I would like to have more role playing, and although it is difficult to do, I think to be very productive this could have easily have been a one week session to get the most out of it.

M.L., Infirmière, Aviation
Exemples très concrets et spécifiques. L’animatrice a su s’adapter à notre type de travail et nous a aussi aidé à nous connaître.

M.L. P., Conseillère en Ressources humaines, Aviation
Mirella was amazing. What a brilliant person. She kept my attention during 2 days, what an exploit!

P.N., Infirmière, Aviation
Bons exercices! Bravo! Toutes les interventions aidaient à comprendre.

A.G., Infirmière, Aviation
In a short period of time, we got the tools and settings to coach with efficiency. Mirella knows the program very well, has experience, uses techniques and ways of tracking, and she knows how to keep attention and focus. Material clear, well organized, easy to understand. Thanks for the wonderful course!

Participant, Aerospace Industry
Thank you for the excellent insights! The exercises were revealing through the use of real life examples; not just role play.

I.R., Directrice des Ressources humaines, Aviation
Très bonne approche, calme et posée. J’ai beaucoup aimé le programme. Beaucoup d’exercices pour nous permettre de pratiquer les notions. Je recommande cette formation.

Participant, Loyalty
Very good and balanced agenda; well-structured program. Easy to remember the best practices, good combination of content vs. exercises. Mirella was very knowledgeable, provided real life examples, and was great at role playing. Great experience! I feel I can take back what I’ve learned and start applying it as soon as I’m back at work. Very relevant!

A.D., HR Supervisor, Aerospace Industry
Great program! Mirella gave pertinent examples of how this can be applied to everyday situations. I would highly recommend this program to others. Helps build confidence when dealing with manager/employee situations.

J.L., HR Compensation Specialist, Aerospace Industry
The program is very interesting and highly helpful. Mirella was excellent!

S.C., HR Counselor, Aerospace Industry
It was an excellent program. I learned so much about myself and I see such a difference from day 1 to day 2. Mirella is one of the best facilitators I have ever had. She made the program fun, interactive, easy to understand and the opportunity to practice! It was a great experience!

Participant, Aerospace Industry
Excellent program. Mirella made it so easy to navigate through tough coaching situations. It really empowered me. The quick videos were excellent and very insightful.

Participant, Business Development, Loyalty
The program was excellent! A 3rd day should be considered. Mirella was professional, cordial and credible. She was excellent! Core principals were covered very well.

D. S.R., HR Coordinator, Aerospace Industry
This was an amazing course. I learned so much in 2 days that I will use in my everyday life! Mirella was amazing! She kept us engaged the whole time and allowed us to see we were capable of being coaches!

H.P., HR Consultant, Aerospace Industry
It’s an excellent tool. Mirella was simply wonderful. When we start this class, we think the tool we are using is already pretty good, but after a short period of 2 days, we realise that there was so much more…

D.P., Sourcing Director, Aerospace Industry
It truly opened my mind on how little I listened and let people make their own decisions. Exercises were great. It showed how much you could get you to listen and ask questions. Mirella was amazing. Throughout all of this, she coached me by giving me the necessary tools.

Participant, Aerospace Industry
Very insightful. Good rhythm to the class. Never a dull moment. Mirella was very dynamic. She kept us focused and always brought out the positive in everyone. The flow was well thought out. I especially appreciated the multiple exercises. Although difficult, they definitely increased my level of confidence.

S.L., VP Retail & Client Service, Loyalty
The program was excellent. Mirella is very trusting, personable and fun. Fantastic content – practical skills that will help me become a more effective leader.

N.B., Director of merchandising, Aerospace Industry
It is an amazing eye opener that will enable me and my team to grow as leaders. The program has added another level of awareness to my capabilities, and I look forward to implementing my learnings on a day to day basis. Mirella spoke in a way that makes you understand and gives you clarity and understanding on how to develop your coaching skills. Truly amazing!

E.J-L., HR Acquisition Center, Aerospace Industry
I loved the training. It is well presented (Q-A cards) and there was a lot of coaching scenarios. I think it is "genius" to provide employees with materials to play with, it helps us think and focus. Mirella is amazing. She is positive and passionate.

M.S., VP New Product Development, Loyalty
The program has very valuable content and should really be delivered to additional levels of the organization. Excellent and clear delivery; Mirella models the ideal behaviours and clearly articulates the fundamental principles underlying the material. The content was very good. If we had additional time role playing difficult coaching conversations would be beneficial.

J.R., Director, Aerospace Industry, Poland
Very good session.

S.C., SVP, Finance, Apparel Industry
I found the program to be practical and useful for real life situations. I also found it to be an excellent concept for becoming a coach versus a director.

M.B., Superviseur Production, Aviation
Le programme en soit est très axé sur la pratique. L'animatrice connait bien la matière, est très interactive. Plus facile si nous sommes un petit groupe, possibilité de plus d'interactions.

B.P., Program Manager, Aerospace Industry, Poland
I liked the methodology; the way of training. Very good materials. Mirella was experienced, engaging, and professional. The best training I have ever participated in.

J.K-H., Aerospace Industry, Poland
It was only a two-day training but developed my skills a lot more that I expected. Mirella had great contact with the group; she builds trust. She has also great experience and knowledge. Everything was just excellent! Thank you!

B.H., VP Strategy/Analytics, Loyalty
Very practical model to follow. Mirella was very engaging and did great illustrations or each point. Overall, I thought it was great. I think it’s good to challenge our thinking and be focused on developing our people, and what our responsibility is in this.

A.Y., SVP Sales, Apparel Industry
I really enjoyed the program; it was very insightful and the tools that were provided were clear to understand and follow. The videos in the presentation were very helpful to see how coaching takes place in the workplace. The exercises were fun and productive. Mirella was outstanding, very knowledgeable and creative. I was blown away by the way the meeting was conducted. It was a fun experience.

K.B., Quality Director, Aerospace Industry, Poland
The program is very good, in my opinion too short for me. I would have have liked an access to e-tool where you can practice more the knowledge.

Participant, Pharmaceutical Industry
Very good program. Mirella is a fantastic facilitator; very astute and builds and fosters safe environment for sharing. I would have liked one on one tailored sessions as a follow-up; which would permit me to address my areas for improvement and continue to see implementation opportunities.

S.C., HR Manager, Aerospace Industry
For me, a it was a very enriching experience. Mirella was very knowledgeable, with strong learning approach. All managers would gain to go through the program. Practical tools.

G.R., Vice-President, Loyalty
The program was excellent. Mirella was energetic, honest and I completely enjoyed the 2 days. The most important part of the session from my perspective was that it facilitated the participant’s ability to gain insight into the situation they deal with on a daily basis. I think it will allow the managers to step back and share the load with their team. The team and the manager will benefit greatly.

Participant, HR Business Partner, Aerospace Industry, Poland
The program was great; not overloaded. Great pace and good balance between theory and exercises. Mirella was excellent! I am a little in love. If I was younger, I would say "I would like to be like Mirella when I grow up." Absolutely professional!

F.M., Director, Maintenance, Aerospace Industry
The program was excellent! It was great that we were able to practice. Mirella is an excellent facilitator. It was great to be challenged by her!

Participant, Aviation
Bon programme. Très utile et concis. Mes attentes étaient moyennes car je pensais que cela serait trop théorique mais ce fut le contraire. Mirella est une très bonne animatrice; ferme et précise. J’ai aimé le fait d’être forcé de mettre en pratique les notions apprises.

S.T., Business Unit Manager, Aerospace Industry
Very practical program; easy to apply. Will change the way I lead, coach and manage. Mirella was able to keep all the group on the edge or their seats! Very good program and very good group. Everyone was on the same level so we could share good examples and understand the principles.

O.L., Manager Development Engineering, Aerospace Industry
Program was excellent! Very good balance between theory and practice. Role play really helped put in practice learning. Mirella provided excellent and constructive feedback during the role playing. She was very well prepared and knowledgeable.

C.H., Automation Engineer, Aerospace Industry
Program was excellent. Mirella was great! Good balance between practice and techniques. Very good experience, will definitely be using during my job. Great material; appreciate the provided guide. Recommend this course to all executives/managers.

M.P., Engineering Program Lead, Aerospace Industry
Good and simple ways and principles, lots of practice which is necessary to go back at work and comfortably start applying the “process”. Excellent course! Mirella masters her topics, knows good examples, engages participants, makes us comfortable and provides direct and useful feedback. Everything was perfect! Good pace, good balance, and enjoyable learning.

J.D., Divisional Manager, Aerospace Industry
This program is a great source of information, and a very powerful and positive tool. Mirella is a great facilitator; she is truly engaging! The tools provided during this training program will support and develop my coaching abilities. This makes for a happier and more satisfying work environment. Looking forward to implementing at all levels!

L.D. Module Manager in Productivity, Aerospace Industry
Program was excellent. Mirella was great! I found that the program had a very efficient mix of theory, principles, tools, examples and practice. Mirella was very adaptive as she was able to bring every situation back to the model taught, even when the situations appeared very difficult or exceptional.

M.B., Development Engineering Manager, Aerospace Industry
Program was great; very good opportunity to share each other’s experience. Mirella gave good examples, and had lots of energy! The quantity of material is well aligned with the course duration, and we had enough time to practice and share.

Participant, Aerospace Industry
I’ve learned a lot! It will help me in my job for sure. There are traps that I will now avoid. Mirella was excellent! Lots of experience and it shows throughout the examples she gave. She knows her subject very well, and is very dynamic. Content is good; however, suggest you ask participants to come prepared with 3 or 4 different problems they would like to be coached on.

M.S., Supply Chain Manager, Aerospace Industry
Excellent training course that provides you the proper coaching tools and combines it with reality. Mirella was excellent! Also great content flow. I would have liked spending more time on the feedback model.

Participant, Aviation
J’ai adoré la balance entre la théorie et la pratique. Mirella était une excellente animatrice; très claire, dynamique, connaissante, et nous mettait à l’aise rapidement. Hope I’ll be able to be good at this at some point.

Participant, Aerospace Industry
I have been confusing mentoring and coaching all my life; just for that, it was worth it! Mirella had a great sense of humor, and adapted her material to our group. Very engaging! I had not heard feedback from anyone who had taken the course before and, therefore, did not have set expectations. It was two days well spent; I will practice the technique and share it with my colleagues.

L.N., Vice President, USA
This was an incredible and invaluable experience. I feel as though I am leaving with the tools and guidance to be a more effective leader, and look forward to some coaching conversations. Kim was excellent! She has a special gift for delivering an idea or challenge that is not only intuitive but clear and concise. She is an incredible coach and mentor! I loved the workbook, and the flow of the material.

T.J. Operations Director, USA
Outstanding program! I should have taken a class like this years ago! I will use the skills for years… Greatly appreciated!

C.R., HR Coordinator, Aerospace Industry
Program is full of valuable info you can apply to your work and personal life. Mirella was warm, funny, and engaging. The content is excellent and the exercises help you apply the theory to real-life experiences.

I.W., Program Manager, Aerospace
Very informative program!

V.M., Account Manager, Aerospace
Highly recommended program! Mirella was very knowledgeable, fun, and insightful!

A.D., Sourcing Manager, Aerospace
Great course! Will certainly help for now and the future! Thank you!

K.F., Group Leader, Aerospace
Excellent course! Mirella is a great facilitator! Excellent mix between theory and practice.

K.B., Program Manager, Aerospace
Excellent course to get one’s point across in a changing organisation. Excellent examples and role playing that allows team to practice the lessons.

F.G., Supervisor, Aerospace
Program will be so useful in all aspects of my life, including work! Mirella was incredible! The clarity of her explanations and respect for people was incredible! I believe the course is well set; material was clear and not overloaded.

J.C., Customer Support Manager, Aerospace
A complete eye opener for me; we do not realize the power of it. I listen to the essence of coaching as power to grow in the organization. Mirella was very knowledgeable, professional, communicative, and able to translate improvement to different corporate cultures.

Participant, Aerospace
Very good tool that I will be able to use both at work and at home. Mirella is the best facilitator I ever had in any course I took. Very good course I will recommend to my colleagues. I think I am a better person after having participating in that course.

M.D., Group Lead, Aerospace
Very thought provoking course. Great positive interactions between all participants.

F.C., Manager, Aerospace
Excellent program that opens the eyes on a complete different way to help people. Mirella keeps the course interesting and alive! Practice, practice, practice! This course is an absolute! Fast-paced, fully loaded, and well-balanced course. There is no way I can avoid using this, it is so obvious and natural!

S.W., Engineering, Aerospace
Excellent program! Mirella is a very good coach that teaches a dynamic way the information.

L.W., Aerospace Industry, China
This is a very good training. After this course, I will learn to practice, not only at work, but also in life: It is a very useful and powerful tool.

Participant, Finance, Aerospace Industry, China
Very inspiring and informative program. Mirella was excellent; a real expert! She knows what she is teaching, and keeps to participants’ attention all the time. She delivers her message in a very intensive way; and provides very useful cases and information.

M.W., Strategic Cost Lead, Aerospace
Very fun and interesting course. Would love to see this expanded to other aspects of leadership.

D.M., Manager Chemical Technology, Aerospace
Matériel concis et clair; les petits cartons sont d’excellents outils de « refresh memory » afin d’utiliser la méthode au jour le jour. Mirella a une approche très humaine, nous fais sentir rapidement à l’aise; ce qui inspire à partager des expériences personnelles. Bon équilibre entre la théorie et les expériences pratiques.

S.C., Escape Management Leader, Aerospace
Excellent programme! Le coaching est un outil que tout gestionnaire devrait connaître!

JF.D., Team Lead Finance Operation, Aerospace
C’est un excellent cours!. Mirella connaît très bien son sujet et le vend très bien, même au plus sceptique!

D.L., Quality Manager, Aerospace Industry, China
Overall, this program is well-designed. It makes “soft skills” become visible and practicable!

M.Z., Senior HR Manage, Aerospace Industry, China
Great program! Mirella was very encouraging and illuminating; created a very favorable learning atmosphere. The video to illustrate the methodology was great, and the role-play was good for practice.

C.B., Manager, Aerospace
Great tools! I enjoyed all the exercises we did. Mirella had great experience; and is a great communicator. I like the fact that there was not a lot of material to cover, and that we practiced several time the method.

Participant, IT Manager, Aerospace
The content is powerful and leaves you with a workable model that you can use starting immediately. Mirella had an excellent grasp of the content and had a very good connection with all participants. The material is very good.

M.M., IT Manager, Aerospace
Program is very useful! Will definitely apply it at work and at home! Thank you!

Participant, Manager IT, Aerospace
Bon cours; très utile. Me servira certainement dans mon travail. Mirella est une bonne animatrice. Bonne présentation, message clair et bon rythme.

Participant, Aerospace
Program was excellent! Mirella is an excellent instructor. She engaged the team, was clear in her teaching style, positive, and provided many insights. Many thanks!

G.X., Communications Director, Aerospace Industry, China
Program was excellent! Great methodology to help people unleash their potential and bring out the best of them. This is the tool that one can learn and use. Mirella is the best facilitator; giving clear points, engaging us to think, enabling us to use the tool through practice and encourage us to take action.

Z.K., Procurement Manager, Aerospace Industry, China
I liked the program. It explores an area I hadn’t realized before: problem solving style makes me work alone and not inspire my team members to grow up and achieve team success. I especially liked the exercises throughout the entire session.

R.C., IT Infrastructure Director, Aerospace
Excellent course which provides a structured approach to provide coaching and help make a clear difference between coaching and managing roles. Mirella is a great facilitator. She knows how to create an atmosphere where people are comfortable to contribute. The material and exercises are excellent and greatly help to initiate the participants to the concepts. Mirella adapts the content to the team as they course progresses.

B.H., IT Supervisor, Aerospace
Le programme est excellent. Mirella est une excellente animatrice! La session sur le coaching m’a permis d’augmenter mes connaissances mais surtout d’apprendre à les appliquer dans une atmosphère agréable et avec des ateliers très constructifs. .

A.C., IT International Trade Compliance Manager, Aerospace
The program is well-structured and adaptable. Mirella quickly adapted to the group’s dynamic and was able to put everyone at ease. The material and framework were adequate, and Mirella was amongst one of the best I encountered. It will help me in my interactions with my team, colleagues, and supervisors.

J.S., Group Leader, Aerospace Industry, China
Mirella is an excellent facilitator! The program was great! The scenarios were very helpful to understand the course; especially to clarify managing, mentoring, coaching, and the methodology. I really liked and enjoyed the exercises Mirella demonstrated.

T.B., Manager, Aerospace Industry, China
The program offered clear training content, with key element cards. Mirella was very professional; very good communication with all the participants.

S.N., Senior IT Manager, Aerospace
The program was excellent! Eh coaching model will be a great tool to use with my team. Mirella made the course interesting and relevant. She easily managed an “enthusiastic” group of participants. Good balance of theory and practice. Putting the learning to immediate use helped re-inforce the material. I look forward to applying the coaching, and feedback models.

M.P., Advanced Procurement Manager, Aerospace Industry
Best training ever; I will apply in my manager role. Good tips that can be applied daily!

M.P., Co-Lead CRM, Aerospace Industry
Great program that gave me some awareness on a lot of areas such as listening, and asking questions. Mirella gave great examples, opened my eyes on a lot of different ways to face all situations. The content, the exercises and the feedback provided by the participants were very helpful. Allowed me to see multiple ways to assess and provide feedback.

P.P., Senior Development Manager, Aerospace Industry
Completely outstanding! All my management team needs to go through this course. Should be mandatory for all managers! I was blown away by Mirella; WOW! It was simply amazing!

C.P., IT Manager, Aerospace Industry
The program was great! There is a good balance between practice, and theory. Very good interaction between Mirella and all the participants.

G.P., SAP IT Tech. Support, Aerospace Industry
Excellent program that gives a new perspective on problem resolution. Mirella is a very efficient and lively facilitator.

K.L., Senior Manager – Strategy & Development, Aerospace Industry, China
Good program to help us shift from just managing people to developing the team’s capabilities. The exercises that Mirella did with us were a very good way to help us learn to use the skills. She is also very experienced in this area and was able to well answer our questions. The program overall is very beneficial to develop coaching skills. Mirella used a good combination of materials, examples, and exercises to help us understand the concepts and learn to use the methodologies and techniques.

A.R., Repair OPS Manager, Aerospace Industry, China
Program was excellent! It is designed for results, easy to understand, real world applicability. Mirella was very knowledgeable, friendly and fun. Offers real world workable solutions for day to day challenges to make your job easier.

A.B., Senior Manager – Development Engineering, Aerospace Industry
This is one of the best courses I had over my 25 years or career. This should be the first course that people take when they access a manager role. Mirella is a fantastic teacher. She possesses and masters the information!

F.M., Operations Program Engineer, Aerospace Industry
Great course! It enabled me to realize I have great potential as a coach and learned what coaching really is all about. Mirella was fantastic! Very knowledgeable, and provided an engaging course that was fun and informative.

C.L., Supervisor, Aerospace Industry
It was an excellent course. I have been a manager for only one year and I learned so much on me, my boss, and my employees during those 2 days. I wish we could keep practicing, but I know I just have to get out there and do it!

N.M., Manager Logistics Engine Center, Aerospace Industry
Excellent session. It put a structure to notions that were previously learnt and brought many new elements.

G.S., Logistics Manager, Aerospace Industry
The course was excellent. This material is a must for all managers. Mirella was excellent; she had a very positive energy and encouraged people to participate. I loved this course. I think I was doing many of these steps but could not qualify them and organize them in logical steps. This course did exactly that for me!

J.C., Manufacturing Eng. Manager, Aerospace Industry
This program is excellent and well adapted to our day to day challenges to help us be a better manager. Mirella knew how to respond to all of our questions and was able to make everybody understand the technics of being a good coach.

Participant, Aerospace Industry
Excellente formation! Je suggère que ce cours soit donné aux nouveaux gestionnaires et aux employés en voie de devenir gestionnaire!

D.D., Manager, Aerospace Industry
Excellent program! Mirella has great knowledge; given appropriate feedback. Very entertaining program. Very pleasant to participate, with current scenarios within organisation. Overall, great balance of teamwork.

G.L., Strategic Cost Project Lead, Aerospace Industry
Very good rhythm; good sequence of theory vs demonstration. Mirella is an excellent facilitator; very well in control. She knows what she is talking about and has the experience to back it up. Thank you!

F.R., Manager, Aerospace Industry
Very happy about what I’ve learned and the path that was taken to get there; has incited curiosity on many new topics. Mirella is very competent and provided a good balance of real-life examples/situations and theory.

C.R., Team Lead, Aerospace Industry
Excellent program! I really appreciated the exercises to help in developing my skills around this model.

P.B., Engineering Manager, Aerospace Industry
One of the best courses I have had in my career! I loved the learning by practice. Mirella is an excellent facilitator. She was very clear, and explicative. She provided great examples that we can relate to. Very comprehensive training; well supported by examples and practice sessions. The flow was very good and I didn’t feel rushed.

K.L., ECN Manager, Aerospace Industry
Very good content; I was surprised by how much information I learned and how I will be capable of applying it on my day to day work, and personal. Excellent course!

M.M., Communications Team Leader, Aerospace Industry
Excellent structure! Good mix of theory and practice. Mirella is an excellent facilitator with useful knowledge and experience. She got everyone involved and engaged. The content was clear and concise. The flow was fluid and the course was overall very interactive and engaging. Mirella was passionate and really got the essence and purpose of the course across. Thank you! It was very eye-opening, and I am excited to put into practice!

R.I., Global Strategist, Aerospace Industry
Excellent course that offers toolkit to get coaching, give coaching while being an effective manager who gets things done!

I.B., Engineering Manager, Aerospace Industry
The program is excellent! It stimulates the mind to think differently, and creates new synaptic connections. Many "AHA" moments! Mirella was great, positive and well versed in the topic. It certainly changed my mindset on how to move forward.

Participant, Aerospace Industry
Very good program. Many exercises that gave the chance to practice the theory. Mirella is a very good facilitator; provided good feed. The course flow and speed was perfect. The program was well-balanced, beteen practice and theory. I will use it at home and at work.

Participant, Aerospace Industry
Excellente formation qui nous fait grandir dans nos compétences!

M.B., Leader, Aerospace Industry
Très bon concept pour nous permettre d'améliorer nos habiletés de mentorat/coaching. Mirella maîtrise très bien la matière et est très ouverte à nos questions. Les exercices de pratique pour les scénarios ont été très bénéfiques! Merci!

M.G., Conseiller, Environnement, Santé & Sécurité, Aerospace Industry
Excellent cours! Excellente animation de la part de Mirella! La fluidité de la session permet une réelle progression de nos habiletés en coaching. Ce cours va m'outiller afin de mieux accomplir mon travail. A must have!

N.P., EH.S. Manager, Aerospace Industry
Formation très bien faite! Bonnes interventions! Offre des outils simples et efficaces!

E.M., Corporate EHS Manager, Aerospace Industry
Very logical program, and easy to understand. Powerful tools easy to apply on a day-to-day basis. Meets all basic understanding needs to immediately have a leadership impact. Mirella is a very good, grounded, and practical teacher. At the service of the participants! Everything was wonderful!

D.L., Conseillère ESS, Aerospace Industry
Le contenu du cours est vraiment applicable au quotidien dans mon travail… Il a une belle valeur ajoutée! Mirella maîtrise parfaitement bien la matière. Elle est dynamique, intéressante, sait stimuler et conserver notre attention tout au long de la journée.

C.B., Spécialiste environnement, Aerospace Industry
Excellent programme! Très intéressant et nous amène à penser et réfléchir. S'applique à tous les types de personnes, professionnels ou le travail. Mirella était très dynamique, motivante et domine très bien le sujet. Une des meilleures facilitatrices que je n'ai jamais vue! Tout était parfait; bien équilibré - tant la pratique, la théorie que les questions.

J.B-T., Engineering Design Manager, Aerospace Industry
Excellent program! Good balance between theory and practice. Will certainly be useful in my job.

M.B., Engineer, Aerospace Industry
Ce cours va être très utile pour mon travail! Ça va surement augmenter mon efficacité! Mirella était très motivée et professionnelle; elle a donné beaucoup d'exemples! Ce cours devrait être offert à tous les niveaux de gestionnaires.

Participant, Aerospace Industry
Très bon programme réparti sur 2 jours. Bon équilibre théorie-pratique et usage d'outils d'apprentissage variés. Mirella était excellent! Elle connaît très bien son sujet et est capable de mettre les participants à l'aise!

A.P., Conseillère, RH, Aerospace Industry
Le programme est excellent! Méthode de coaching claire qui mérite d'être appliquée dans les différentes sphères de la vie. Les concepts ont été expliqués de façon claire et les explications ont été adaptées en fonction de l'audience. Très bonne expérience dans l'ensemble. Bonne dynamique de groupe. Les exercices ont facilité les échanges et ont permis aux gens d'être à l'aise et de mieux se connaître.

S.D., Project Manager, Aerospace Industry
Very interesting course outline. Mirella was engaging and organized. She made the class interesting and esy to follow. The content was interesting and the exercises were able to engage all the participants.

Participant, Support/Conseils ESS, Aerospace Industry
Le cours était très clair avec divers outils pour comprendre. Mirella connaît très bien sa matière. Elle était claire, ouverte et souriante. Le cours m'a permis de sortir de ma zone de confort. Débutant ma carrière, je considère le cours comme très intéressant!

Participant, Aerospace Industry
The course itself wa a "AH" moment! Can't think of anyone who could teach it better! Miella was great! Everything was perfect!

H.A., Customer Service Manager, Aerospace Industry
Great program! Mirella was very professional, approachable and encouraged a great learning experience. The mix of theory, video and practice was great! The interaction with the classmates encouraged great practice opportunities. The examples brought by the participants made for a great learning experience.

Participant, Sr. Analyst Finance, Aerospace Industry
Très bon cours. Un très bon équilibre entre la théorie et la pratique. Un cours très amusant, intéressant et stimulant!

L.L., Analyste financière senior, Aerospace Industry
La session était très intéressante. Plusieurs outils à notre disposition et les participants étaient dynamiques et intéressants! Mirella a une très grande maîtrise des notions. Les exemples et exercices pratiques ont été très utiles pour nous faire comprendre la méthode. Cette formation était un succès!

Y.C., Coordonnateur, Aerospace Industry
Ce cours me permettra de mieux responsabiliser les gens. Les différents aspects du cours pourront être appliqués autant au travail que dans ma vie personnelle et familiale. Mirella avait une très belle façon de communiquer, a présenté des exemples pertinents et écoute bien les participants.

A.D., EHS Leader, Aerospace Industry
Le programme était excellent! Tout est parfait! Beaucoup d'exercices pratiques qui forcent l'implication et favorisent l'apprentissage. Je recommande ce cours à tout gestionnaire!

J.C., Program Manager, Aerospace Industry
High level quality course! Great interactions between all of the participants in the class, and Mirella. Good exercises, very nice tips and great content. Excellent connection between theory and practice. Very dynamic experience!

A.P., Quality Leader Program, Aerospace Industry
Programme très intéressant. Le déroulement était parfait. Pas une seconde j’ai vu le temps passé. Avoir des vidéos, c’est intéressant et stimule l’attention. Je vais recommander ce cours à tous mes collègues, et amis.

W.P., Product Manager, Aerospace Industry
The materials and exercises vs theory time was perfect. We had a great group and everyone was enthusiastic and had much too add; discussions were appreciated. Mirella is obviously well versed in the subject and was great at explaining and put real-life examples in front of us. Her attitude, smile and behavior were most welcomed and appreciated!

C.S., Gestionnaire, Aerospace Industry
Excellent programme! Mirella est une excellente animatrice.

F.V., Group Leader, Aerospace Industry
Programme très interactif. Très bon programme pour un leader de groupe et gestionnaire. Mirella a une très bonne connaissance du sujet et est très dynamique. Cours très bien structuré qui est bien adapté au groupe.

K.N., National Account Manager, Pharmaceutical Industry
Would have loved more time, but appreciated everything you helped me with. This was the best training on coaching I’ve attended.

Participant, Pharmaceutical Industry
Very logical course! This course will make my life easier as a manager. It will help my team feel ownership over their territories and the decisions that they make.

A.W., Gérant des ventes, Pharmaceutique
Wow!! Le meilleur atelier de formation auquel j’ai participé depuis que je suis gérant des ventes. Merci pour le partage du savoir des deux jours. Je vais assurément grandir à titre de gérant au courant des prochaines semaines et prochains mois. Le rythme et le contenu de cette passionnante formation me permettront d’avoir un impact certain auprès de mon équipe de représentants.

S.P., Head of CNS, Pharmaceutical Industry
Great content and pace. Really loved Mirella as a facilitator! Great examples and videos!

J.B., Ingénieur – Qualité Sm, Aerospace Industry
Mirella maitrise très bien le contenu; propose des exemples de plusieurs manières différentes- autant ce qui doit être fait que ce qui doit être évité. Beaucoup de simulation facilite l’assimilation de la matière. Le contenu et les outils seront très utiles dans beaucoup de situations de la vie courante autant au travail comme dans la vie personnelle.

C.T., Ingénieure, Aerospace Industry
Excellent court! Très bien rodé! Bon mélange de théorie, exercices, exemples, vidéos, etc. À moi maintenent d’en faire bon usage!

S.M., Directeur – fabrication et services, Aerospace Industry
Bon contenu, exemples claires et beaucoup de mise en situations afin de mettre en pratique les concepts. Mirella est extrêmement compétente, favorise la discussion, disponible et ajoute du contenu et partage ses expériences. Le rythme était bon, le contenu aussi. Beaucoup de place pour la pratique; ce qui est essentiel dans ce contexte.

Participant, Aerospace Industry
Très bonne formation! Les applications dans mon travail sont immédiates.

P.S., Chargé de projet - automatisation, Aerospace Industry
Très bon programme! Mirella a donné des exemples concrets et a pris le temps d’expliquer les réactions humaines. Ce cours m’a permis de prendre le temps de réfléchir sur ma manière de communiquer lors de discussions stratégiques.

M.S., Program Manager, Aerospace Industry
Excellent program. Many “tools” that were comprehensive and I felt very comfortable in putting these in practice. Mirella is an excellent facilitator. She really knows how to bring the subject to reality.

D.K., Project Lead, Aerospace Industry
This course provided real life knowledge/methodology to help in my career and personal life. Really great course.

R.M., Manager, Aerospace Industry
Great hands-on course! I look forward to putting into practice with my team!

J.G., Manager, Aerospace Industry
Excellent course! Mirella has outstanding knowledge, and great abilities in clarifying as well as keeping the participants focused on objective.

C.Y., QE Engineer, Aerospace Industry
This program is a definite paradigm shift and highly recommended! Perhaps should be mandatory for every manager! The expertise in the field of Dr. De Civita is uncontestable – very credible and a great learning experience for me. This was by far one of the best “set of skills” course I have taken. I will try my best to incorporate this in my every day work and at home – very enlightening experience.

Participant, Strategist, Aerospace Industry
Pertinent course, usable content that is simple and clearly shared. Mirella maintained the pace, engaged her audience by using a mix of examples and names of participants to grab attention, and promote realism, and practical exercises.

A.O., Manager, ITC Program Office, Aerospace Industry
I was very skeptical coming in; even tried to cancel! But very happy I came!! Gave me very good tools to use in a practical way. Mirella was very clear, approachable and very engaged. I think this should be mandory for all managers.

P.M., Development Program Lead, Aerospace Industry
Excellent course, great and valuable coaching approach that I believe I can use every day. Great discussions in the group. Mirella is very talented, enthusiastic and inspiring. She brings a valuable perspective to coaching. She guides and helps understanding concepts as well as displaying great practice.

Participant, Aerospace Industry
Contenu très utile et transférable au quotidien. Cela va beaucoup m’aider dans le travail et la vie de tous les jours. Mirella est une excellente animatrice.

M.P., Conseillère en ressources humaines, Aerospace Industry
Excellent cours! Je me sens assez outillée pour expérimenter le modèle avec les gens de mon entourage (travail et vie personnelle). Je suis convaincue que ce cours m’a aidé à devenir une meilleure personne.

E.D., Aerospace Industry
Excellent cours; très bon contenu. Mirella est très en contrôle du contenu.

P.R., Conseillère en ressources humaines, Aerospace Industry
Super cours! Beaucoup d’exemples; adapté à notre environnement et organisation et surtout en lien à notre rôle pour démontrer les pièges.

V.O., Conseillère en ressources humaines, Aerospace Industry
Cours bien construit, stimulant, claire et simple! .Donne des outils qui permettent beaucoup de se développer. Mirella maîtrise extrêmement son sujet et sait le rendre intéressant. Bravo! J’ai beaucoup apprécié.

T.H., Senior Manager, Aerospace Industry
Good program! Mirella is an excellent facilitator. I was happy with the course and the content.

J.T., Engineering Manager, Aerospace Industry
I think that this is a very practical course that will bring results quickly. Mirella had a good and open approach. She simulated examples that were very eye opening. I really enjoyed the class. I was actually surprised that there is a technique to influence people in the desired direction smoothly and effectively. I can see the need to practice.

N.K., General Manager, Aerospace Industry
Very good skills to learn; very useful to me today, and in future roles. Mirella has an excellent grasp of this method and was very capable of pointing out how to adapt where the pitfalls are. The pace was very good, and the size of the group enabled good discussions and allowed for practical application of theory learned.

G.D., Senior Account Specialist, Aerospace Industry
Great benefit for employees and managers! This course should be mandatory for all managers at a minimum. Mirella had an excellent interaction with the classroom. She kept us all engaged and motivated. Very practical training which I can apply at work and at home.

P.S., Human Resources Manager, Manufacturing
The overall course was excellent! Mirella was an engaging facilitator; who was able to modify the flow of the class based on the needs and the desire s of the participants. She also ensured that no one was able to hide from participating in the class.

D.G., Director, Financial Reporting, Manufacturing
Particularly enjoyed the manner in which the course was conducted; that being an immersive and interactive experience. Content is relevant and can easily be applied to practical day-to-day interactions over time (love the formality of the model). Mirella’s teaching style is dynamic and humble. She is clear, and energized to see her participants learn and develop. She has a way of bringing the course content to life!

L.B., HR, Manufacturing
Excellent initiative for our company to start this program! Mirella is really competent; we just saw the tip of the iceberg, in terms of competencies. Good 101 coaching program. Good to do this training in house!

S.S., Vice president, Sustainability & Innovation, Manufacturing
Impressed by how quickly the group embraces this and how trust was established. Practical tools supplied; very helpful. I admire Mirella’s ability to “go with the flow” and flex information with the group’s dynamics and news. Very practical! Learned how to utilize effectively in 2 days! One of the best training sessions of my 30 year career!

M.I., Operations, Manufacturing
Unlike any course or session I have been involved with before! Immaculate applicability and will change me from course completion forever in how I manage/coach myself, my team, my family. Mirella is kind, gentle, direct, helpful, and she knew when to lead the group and when to follow with precision!

C.P., Director/Directrice, Organizational Development/Developpement organisationnel
Ce cours est excellent! Bel équilibre entre théorie et pratique. Les liens entre le sujet et la neuroscience sont fascinants et pertinents. Magnifique vulgarisation! Mirella really trains for a lasting impact!

T.B., Director, IT Infrastructure, Investment Management Firm
This was an excellent course both in what was presented, and how it was presented. It kept my attention for the 2 full days. I left with practical techniques to improve my management skills.

P.P., VP of Finance, Apparel Industry
I found the course very informative. I was amazed in how small changes in your approach can have a big impact. Mirella is very clear and concise. She knows the material very well and was able to always adapt to the group. Overall, I think it was a great program.

L.B.
Mirella, thank you for listening to me when we met. You didn't judge me; you just listened and was on high alert to help me immediately. You are the one who guided me to the right person who you felt would be able to help me. I have grown and I will continue to grow. You are so passionate with aiding those who choose to grow or may be on the path to a new beginning.

B.M., Past Vice-President Consulting Financial Institution
I have had the opportunity to work with Mirella on a coaching assignment; initially, I had placed faith in her ability to help me but sincerely at the beginning of the assignment, I couldn't see how she could help me through. She did. More than I would have hoped for. The self-awareness I have gained from working with Mirella has helped me tremendously in my professional life but also shaped parts of my personal life as well. Thank you!

L.D., Senior Vice President, Human Resources Limited Brands Canada
My professional experiences with Mirella De Civita have been nothing less than outstanding. She provides such valuable insights and places a strong emphasis on building partnerships that last a lifetime. Her extensive academic background, coupled with her strong professional experiences, have proven very valuable in my interventions with Mirella. She is such a pleasure to partner with!

S.S., Chief Investment Officer Investment Financial Institution
Mirella allows one to visualize characteristics about oneself that for some reason are blinded from ones sight.

Lorrie Quigg, Business Development Associate, Soutar Career Centre (Former Relationship Manager – Career Services, McGill University)
Professionally and personally, Mirella’s commitment and authenticity is a breath of fresh air. The high standard of ethics to which she holds herself accountable create a foundation on which powerful workshops and material can be developed to support learning and excellence for all.

David Guérette, Groupe Perceptia Inc.
J’ai eu le privilège de transiger avec Madame De Civita sur différents types de mandats et chaque occasion m’a permis d’apprécier ses compétences professionnelles et personnelles. Mirella possède un réel talent à intéragir avec les gens, ce qui rend les échanges à la fois faciles et productifs. Sa capacité à cerner les besoins de ses clients, sa profondeur d’analyse, ses aptitudes à synthétiser l’information et son habileté à communiquer tous les types de messages font de Mirella, à mon avis, un partenaire d’affaires précieux.

A.D., Director, Production and Development Analytics Health Care Marketing company
It is a pleasure to work with Mirella. She is an excellent coach who helps you reach your full potential. She is extremely effective at working with you; and in helping you identify your areas of focus. She provides you with the necessary tools in helping you become better rounded and as a result more effective.

Sandra Coffey, Founder of StratPerspective, Business Strategy Consultants
In the course of fulfilling a mandate for Mirella, we had a chance to work closely together. Mirella is extremely astute in sizing up people, allowing her to understand the essence of the issue quickly and guiding her clients towards the best course of action. I say 'guide' her clients because she leads you towards your own decision by providing a very effective sounding board. Mirella's strong personal values and business ethics complement her high professional standards. I recommend Mirella without any reservation.

Kaberi Dasgupta, MD, MSc, FRCP(C) Associate Professor of Medicine, McGill University
Dr. Mirella De Civita’s deep knowledge of knowledge translation and qualitative research methods were critical in the publication of our work: The first was an application of diffusion of innovations theory to diabetes translation research, highlighting the key elements to achieve sustainable implementation of evidence- based diabetes management programs (DeCivita and Dasgupta, Journal of Public Health). The second was a qualitative examination of physical activity- related barriers and facilitators experienced by adults with type 2 diabetes who had participated in a supervised exercise program (Casey, DeCivita, and Dasgupta, Diabetic Medicine). Her collaborative spirit and astute knowledge were critical to our research.

Lucie Bourgeois, President of Umalia (Former Group Director, Human Resources, IMS Health)
A while ago, I worked with Mirella as part of a top-tier leadership development initiative. As the HR executive for the project internally, I found Mirella to be the consummate professional – client-focused, business oriented and quickly grasping and understanding the individuals in the executive team as well as the team dynamic. Feedback from the executive team was very positive and pointed to her ability to give them feedback while being able to challenge them and bring them out of their comfort zone for further potential development. Mirella was also recognized for her excellent ability to facilitate the executive team and provide insights directed at improving team effectiveness.

M.D., Executive Vice-president and Chief Financial Officer Commercial Real Estate Lender
My coaching experience with Mirella De Civita was a very worthwhile endeavor that added value. She uses her experience, approach and coaching style to create an adaptive and enjoyable learning process. I still use the skills I acquired during our sessions on a daily basis. I look forward to working with her again.

J.M., First Vice-President Investment Financial Institution
Mirella has a smooth and effective way to help an Alpha personality put his ego into his pocket and see the benefit of modifying one’s own behavior. She can help even the most intense individuals develop improved interpersonal skills! The objectives of the coaching sessions were clearly stated and the pathway well defined. The learnings were great and will be of use for many years.

H.K., Vice-President Investment Financial Institution
Mirella was insightful and professional. Although at first I was somewhat skeptical about what I would get out of a coaching experience, working with Mirella turned out to be an invaluable experience.

Dave Battiston, Managing Director International Loyalty Programmes, Direct Marketing Solutions, Dubaï AIMIA Inc.
Mirella is great at what she does, insightful and very helpful in helping candidates pursue greater success through better understanding of themselves.

M.F., Former General Manager, Digital Experience Loyalty Company
Working with Mirella proved to be an invaluable, transformational experience. Her ability to fully understand people’s motivations and behaviours, and how they interact within complex inner-company dynamics, made every conversation with her enlightening. She guides significant self-reflection and provides useful tools while ensuring that the coaching experience translates into tangible results. Mirella’s friendly approach and her great sense of humour made each coaching session a meeting I looked forward to.

Anne E. Primeau, Director of Human Resources (retired)
In my former role as Director of Human Resources, I valued Mirella's contributions as a business psychologist and executive coach in developing our key talent. I received very positive feedback from the individual executives she worked with and also from their individual managers following their 3-way coaching sessions. Mirella exemplified the role of an executive coach, one who maintains a high level of confidentiality with her clients, whose coaching style is open and non-confrontational, and is able to continually engage her clients throughout the coaching process. I have also been able to get to know Mirella as a person; one who enjoys life, who is mindful of living her life well and in harmony, and continually looks for ways to improve herself.

M.N. Ancien Directeur Général, Non-profit organization
Mon expérience de Coaching avec Mirella fût des plus enrichissantes. C’était ma première expérience de travail avec un Conseil D’administration et les échanges avec Mirella m’ont permis de transformer de 100% mes relations avec mon CA. De plus, elle m’a aussi permis de renforcer mon leadership et d’améliorer la rapidité de mes décisions dans la gestion des opérations. Mirella est une personne de coeur, enjouée et très génereuse de son temps. Je vous la recommande fortement et encore aujourd’hui, je peux bébéficier de ses précieux conseils.

Dr. Patricia Dobkin, Associate Professor, Department of Medicine, McGill University, Montreal, Canada
I have known Dr. Mirella De Civita for over 15 years. She completed a 3 year post-doctoral fellowship at McGill University back in 2005 under my mentorship. She was awarded a CIHR fellowship to study children suffering from arthritis with a multidisciplinary team. Dr. De Civita was creative, diligent, and effective. We published many journal articles together in the area of pediatric medicine, quality of life in chronic disease populations, and health outcomes in adults living with a chronic health condition. Integrity could be Dr. De Civita’s middle name, while Creative and Productive could be her first and last names, respectively. You will get more than you expect from her. She is a joy to work with and will remain my colleague and friend for many years to come.

Bruce Good, Executive Director, Center for Business Innovation - The Conference Board of Canada (Former General Manager of IMS Health)
Mirella is truly outstanding at what she does, she has a way of instilling confidence while providing an honest and professional guidance at a time when it is needed most !!

M.L., Directeur principal, Ressources humaines, Aviation & Aérospatial
Dès ma première rencontre avec Mirella, j'ai su qu'elle pourrait m'aider dans ma démarche de coaching. Elle a le don de rendre les gens à l'aise et parvient de façon subtile à déceler leurs lacunes et les aider à les corriger. Son expérience et sa grande connaissance du marché du travail lui permettent de s'adapter à toutes situations et de se mettre dans la peau des gens afin de les aider à trouver leurs propres solutions. Merci Mirella, tu m'as beaucoup aidé à devenir un meilleur leader.

Sasha Bernatsky, MD PhD Associate Professor, Division of Clinical Epidemiology
Mirella was a collaborator on several projects, including work funded by the Canadian Institutes of Health Research (CIHR) and the Canadian Initiative for Improved Outcomes in Rheumatoid Arthritis. She helped formulate the methods for surveys and focus group discussions, as well as expertly moderating both focus groups and a very important Café Scientifique funded by the CIHR. In my grant applications, she has provided important input to ensure sound design in qualitative research methods, and creativity in knowledge transfer. Mirella was a critical player in the success of our implementation of some initiatives to improve service delivery in rheumatology at the McGill University Health Centre. Moreover, she is an excellent writer, both as primary author and co-author of scientific abstracts and publications.

E.H.O., Chief Financial Officer at Nanyang Technological University (Former VP, Finance, Singapore Loyalty Company)
I have met Mirella twice, both through Skype meeting, as part of an assessment process. While apprehensive at first, within minutes after our first meeting, Mirella immediately put me at ease, instilled trust and respect, and I found myself fully engaged throughout the interview process. I find Mirella very professional, and a true expert. Her delivery is always clear, flawless and impactful. I was particularly impressed with her coaching skills at the second session, where she did a full and accurate debrief of my strengths and weaknesses. Mirella offered great insights, learning and valuable practical advice, which I will always value as part of my continuous learning and development. Thank you, Mirella.

Alistair Price, Former Director of Human Resources Innotech-Execaire Aviation Group
Mirella is a consummate professional. She provided accurate, insightful and meaningful reports and debriefs to me about our senior management team. Perhaps the greatest testament to her abilities is when I was searching to find coaching for Execaire, the senior management team strongly recommended that we hire Mirella.

Executive, AIMIA Inc.
Mirella is able to sift through a rich amount of psychometric data and interview material to quickly provide insights that allow new employees become effective (and happy) in their new work environments. She performs this feat with a light touch and in a caring way. A rare gem of a person. Thank you Mirella.

Marie-José Beaudin, Directrice Exécutive, Faculté Desautels, Université McGill
Mirella a travaillé avec nous pour l’élaboration et l’implantation stratégique d’un module de préparation et d’orientation de carrières pour notre population étudiante au MBA. Comprendre nos besoins spécifiques, saisir les enjeux, élaborer un module innovateur, présenter étaient des défis de taille que Mirella a su composer avec succès. Une approche très professionnelle et humaine, une excellente capacité d’écoute tout en étant d’une grande adaptabilité sont des attributs qui caractérisent Mirella. Je vous la réfère sans hésitation.

Patrice Bernard, Senior Vice President, Enterprise Shared Services, Business Development Bank of Canada
I had a chance to work with Mirella on different occasions. What struck me was the fact that there was nothing in common in those coaching mandates: different issues, different goals. I realized that Mirella’s effectiveness does not depend on a specific type of intervention. In each she was capable to go deep to the root cause of behaviours. The coachees were provided thoughtful questions to evolve their leadership to the next level. She does not only work on the "what to do" but also on the "why we act a certain way". This leads to long-lasting personal development.

Kevin O’Brien, President and GM of Weight Watchers Canada (former Chief Commercial Officer, AIMIA Inc.)
I met Mirella during an assessment process. She is clearly an expert. Beyond her obvious technical capabilities, she is a pleasure to work with and is skilled in providing feedback and guidance that balances the theory with the practical – all wrapped up in a style that makes it a pleasure to receive.

E.S.
J’avais le choix dans le cadre de ma transition de carrière de travailler avec qui je voulais. Je connaissais Mirella puisque j’étais déjà une cliente corporative. L’approche unique de Mirella en matière de transition de carrière, sa profondeur comme coach et la qualité de ses interventions m’ont permis d’abord de faire le tri de mes acquis et ce sur quoi j’avais le goût de canaliser mes énergies, de travailler sur le caractère unique de mon offre et de redéfinir mon branding. Papillon MDC Inc. est réellement un moteur de réflexion et de transformation personnelle.

Helen Peng, MBA, AVP Talent Development (Former Manager, Learning and Development Pratt & Whitney Canada)
5 minutes after our first meeting, I already knew that Mirella was the type that would make significant differences in people's life. My instant judgment has been proven quite accurate over the last several years. She is not only an outstanding coach with extensive knowledge and solid expertise, but also one of the most decent individuals who genuinely care for people in life. She holds the highest ethical and professional standards in the quality service she provides. Her drive to bring the best in people, her integrity and strong values and her charming personality makes her a real gem in the coaching world. I thoroughly enjoy my professional interaction with her and greatly appreciate the value she has brought to Pratt & Whitney Canada.

David Johnston, Group Chief Operating Officer, London, UK AIMIA Inc.
I have worked with Mirella directly as well as having her support members of my team. I always found her input to be insightful, engaging and action oriented.

A past and future client
I retained Mirella on a number of mandates and I offer an unconditional positive testimony. Mirella has the usual essential prerequisites of a professional expert at her level: impeccable education, schooling and a capacity to work in English and French. Time and time again, Mirella demonstrated deep humanity and profound values of which integrity and trust were the ones I appreciated the most. Further, she is always there for her client and literally only a phone call away. Mirella possesses amazing knowledge, has an extraordinary gift for listening to what is said and to silence; compounded by a keen eye for body language. Mirella acted as an effective and patient catalyst in helping me move on an exponential development curve: she was not only instrumental in me improving my executive results but also in me blossoming into a better human being. I recommend Mirella to executives who are committed to their personal developments and who are willing to engage on a journey of self development.

Executive and General Manager, Aerospace and Transport Industry
Mirella is a gift to people who are willing to be coached. She is sharp, rigorous and disciplined and extremely generous of her insights, experiences and advises. She brings Courage back in the game. Under her guidance, I was brought into a transformation journey that impacted my professional and personal life permanently and positively. The title of her book says it all… ‘The courage to fall into life’ is a testimony of her ability to push professionals and executives out of their comfortable nest into something much bigger.

A business professional
Mirella’s approach is clear and straightforward. She is very thorough and very respectful at the same time. She is able to see the best in every person. My coaching with Mirella has been an extremely positive experience.

L.B., President, Consulting firm
Having known Mirella for 6 years, having seen her coach Executives and having been coached professionally by her, I knew what to expect when I embarked on the “Purposeful Career Coaching” journey: an intuitive yet professionally trained coach with a Psychology background, able to understand people like no others, relentless in ensuring value and result with her coaching mandate, challenging clients to surpass themselves, not letting them ‘ride the wave’ … and doing all this while connecting at the core with the individuals. I saw, once again, that Mirella stands on a league of her own – most professional, adaptable coach with powerful insights and ability to bring the client through a journey of her own to reach the desired destination (which will vary greatly from one person to the next). Her approach, her ability to listen to what is said – and what is left unsaid -, her amazing ability to ask just the right question at the right time so clients can draw their own conclusions, all make her an unmatched coach. Mirella has been instrumental for me in my own personal journey leading to the foundation of my company. By her accurate insights and knowledge of people, she has helped provide greater clarity for myself and helped me move forward with my vision. Mirella has been a true partner and a side-by-side, unparalleled, invaluable coach. Having been responsible in the past for coaching mandates worldwide, I can easily evaluate coaches; there’s no doubt in my mind that Mirella scores at the very top. I don’t hesitate for a second to recommend her for any of her services and am confident in her ability to make a true difference. Thank you Mirella!

Melissa Sonberg, Former SVP at Aimia; Adjunct Professor at McGill University, Desautels Faculty of Management
Our organization has come to depend heavily on the Papillon MDC team for executive selection, leadership coaching and team development. The high integrity of services, the humane and professional approach to support, and the keen understanding of our business challenges have delivered significant results as we invest in our people to lead and manage through ambitious growth of our company.

Client, Apparel industry
It was an absolute delight to work with Katia! Katia was not only an excellent and professional facilitator, but a great listener and mediator. In retrospect, the training was enlightening in so many ways. I am grateful to have had a chance to participate in such program. I am now equipped with so many smart tools, I strongly believe this experience is a building block in my professional and personal life.

C-Level Executive, Global Firm
Although I have always been a big supporter of coaching programs, I was dubious of the effectiveness of coaching programs that were led by others who did not have deep expertise in the industry, leadership, etc. I was so happy that I took a chance to try Papillon MDC Inc. – besides driving my performance to other levels that were consistent with my style; I used Papillon MDC Inc. with other members of my executive team with results that were perceptible in the first months of the program. Mirella and her team ensured that everyone had the right kind of match – all professionals but the match was important to ensure the program would be as effective as possible. As further value, Mirella and her staff are dedicated to the sustainable growth of every individual - they put in countless extra hours after the coaching program is over to ensure you have continuity in owning your own path to be self-reliant.

S.L. C-Level Executive
I met Mirella De Civita as part of an interview process with an international loyalty company. From the moment I received her introductory email outlining the prework that would fuel her assessment, I knew that I was working with a true expert. I was immediately energized to work with her. Her process is unequalled in its thoroughness, combining an array of testing techniques with a thought-provoking Skype interview. Mirella’s tenacity to understand my rational and intuitive leadership skill sets was masterful. By the end of the interview process, I felt completely heard. But more importantly, I felt completely understood. I was confident that Mirella had the clarity she needed to determine if I was the fit for the job. But what really surprised me was that I also felt that she was making sure that this company was the right fit for me as well. Ultimately, I did not get the job but I felt that this was the right decision for everyone involved. Mirella has continued to work with me to help me better understand what makes me tick and how to best market my personal brand. Mirella is a shining example of a professional that has found her calling. Her passion to find the right person, for the right job, in the right company is #1 in her field. On a personal level, she has helped me to grow as a leader. I would highly recommend her unique expertise

Frederick Sammet, formerly SVP, CIO at Aimia; currently CIO, One10
It was my honor to meet Mirella when I underwent an individual psychometric assessment followed by a debrief with our CEO as a part of a standard induction process for incoming senior executives. The process was illuminating and highly productive in improving me as a leader and in fine tuning our executive team’s interaction. For our global company I found the virtual approach leveraging online testing and video teleconferencing to be an ideal answer to scheduling and time zone complexities while maintaining high quality interactions. It should be noted that Mirella has an uncanny capacity to understand us and dissect from our essence what is and what is not working. Likewise, she is highly skillful and creative in suggesting approaches for improvement. I found it a truly unique approach vs the typical, popular teaming and coaching methods I’ve experience in past positions. It is always a pleasure to meet and work with someone like Mirella who is truly exceptional at what they do. For me it was has been a memorable experience which continues to yield benefits.

K.H. VP, International Sourcing
Through Mirella’s guidance, I was able to step back from the everyday fast pace schedule and reflect on my decisions, my way to deal with people and grow to be a more effective communicator and leader. I always look forward to our sessions (which I have missed since the ending of my coaching with her). Thank you !!!

Michael Eliesen President & CEO NTD Apparel Inc.
I had the pleasure to work with Mirella on a Leadership Initiative that our company launched over two years ago. It is rare to find an individual that can “deliver the goods” in precisely the way that she outlined from the very beginning of the process. She was able to keep our team focused on the big picture with a slow but steady approach. Most importantly, Mirella provided us with tools to continue building upon our initial success without her involvement.

Michael O’Sullivan, COO Assistance Services at International SOS (Former COO Americas, Aimia Inc.)
Mirella is a rare talent. She combines business insight and corporate experience with a deep understanding of what it takes for leaders and teams to be successful, and then relentlessly supports them in the journey to get there.

Jon Reider, Senior Executive, Consultant
I was very fortunate to meet Mirella through an interview process almost 10 years ago and was immediately taken by her sense of goodness, her impeccable professionalism, and her amazing insight. What sets her apart from the pack is her continued interest in your wellbeing and her genuine concern for your ongoing success. She has ended up playing an integral role in my professional career and has become an important guiding force for me. She is truly someone that makes a positive impact on everything that she does.

Patricia Dobkin, Ph.D
Integrity could be Dr. De Civita’s middle name, while Creative and Productive could be her first and last names, respectively. You will get more than you expect from her...

JPL, Executive, Consulting
Working with Mirella was a life changing experience. I would recommend her to any executive who feel stuck and not afraid to challenge some of his/her deeply rooted beliefs.

Senior VP Customer Service - technology firm
I have had the great pleasure of working with Mirella who has been my coach for the last 2 years. In my long career, I was exposed to various firms/coaches; none of them of the caliber of Mirella and her team. The approach is professional, direct, with a clear framework. Mirella really coaches... not just principles: she provides direction, she doesn't sugar coat ... I have grown as a leader and as an individual. Best experience of my career!

Exécutif
Lorsque j’ai été nommé à un poste exécutif siégeant au comité de direction, j’ai eu la chance d’avoir Mirella pour aider à faire la transition vers ce poste. Son accompagnement m’a permis de faire cette transition avec un très grand succès. Sa grande écoute, son approche et son expertise ont fait toute la différence dans l’atteinte de ce nouveau sommet pour moi.

Y.K.
“Because of my clinical background, it was imperative for me to find a mentor that was able to help me develop a coaching style that blended my previous work experience with my newer role as an executive coach. I am grateful for Mirella’s support and guidance in helping me identify and develop this “voice” as a coach. “

D.E., VP of Sales, Apparel Industry
Good program! Mirella is as good as it gets; patient and a great teacher. You feel she can connect with you both one-on-one and as a group. Overall, it was refreshing to have a group of people from other industries to “sharpen our minds” and learn to be real coaches and leaders together.

Michael Zea, VP Strategy, United Rentals (Former President & CEO Aimia US Region)
Mirella and Papillon MDC Inc. were instrumental in helping my executive team to bring our strategy to life, by aligning us on a charter of behavior and better understanding and working across each other’s communications styles. Her in-depth analysis of each executive’s profile combined with a robust leadership development toolkit, and constructive facilitation, allowed us to reach our full potential. And we had fun doing it!

Lucie Martin, Corporate Director, Talent Management, Kruger Products L.P.
Papillon MDC is unmatched when it comes to developing best-in-class programs. Mirella and her team's professionalism, combined with their wealth of experience, knowledge, insight and attention to detail have led to the development of a high quality mentoring program in our organization. In addition to developing programs that fit our culture, the professional coaching services are clearly making a difference and helping us develop our team and improve our bench strength. If you're looking for results and want to improve the development journey for your team, I would highly recommend Papillon MDC.

Debbie Magwood, M.Ed., OPQ Founder, Executive Director, West Island Cancer Wellness Centre
The West Island Cancer Wellness Centre was very fortunate to have won a contest for nonprofit organizations and was 'gifted' with Mirella De Civita's expertise. Our organization through 'The Alignment Project' not only gained a tremendous amount of knowledge, but her guidance and support has strengthened our charity. It is clear that PapillonMDC's expertise has helped to further solidify the team and strengthened our organizations goals and objectives. I would highly recommend Papillion MDC.

Président: Fabrication - Distribution
Travailler avec Mirella, c'est accepter de bûcher. C'est accepter de se faire challenger. C'est accepter que tes questions, c'est seulement toi qui peut les solutionner. C'est accepter que tout ne se fait pas dans l'instantanéité. C'est accepter que tu peux parfois te tromper. C'est accepter que tu peux et que tu dois progresser. C'est accepter de continuer.
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Témoignages

J'avais bien hâte à les séances du programme Navigational Coaching, je prendrais des formations de ce genre tous les mois! We’ll be in touch, Stefano. Merci.

Merci Stefano! Les ateliers sont bons a mon sens. Ils nous permettent d'essayer les techniques & anticiper les réponses a venir avec nos collègues directeurs. On voit que les défis sont semblables. Nous avons tout les styles d'employés.