Lucky are those who seek feedback. Luckier are those who turn it into action!
Dr. Mirella De Civita
Purpose and Structure of the Program
As a manager, an important aspect of your job is developing the abilities in others to engage in their work with a mindset to excel and flourish. This requires paying attention to their performance, and helping them optimize their skills by ensuring they have proper training, clear direction, and access to resources. It also requires being able to provide feedback on their performance in a manner that is engaging and inspiring. For your feedback to have this impact, your conversations ought to enable people to translate the feedback into action; thereby, propelling them forward in their job, and possibly beyond. Moreover, as a manager, it is equally important to receive feedback from others if you desire to improve your skills and bring your performance to a new level. Receiving feedback on your performance is essential to be an impactful leader.
Our program will help you acquire the skills necessary to give and receive feedback in a manner that is effective and memorable. The program is divided into four phases.
PHASE 1: IDENTIFY BLIND SPOTS
- Learn to identify your blind spots, and the impact this has on your own performance and that of others;
- Learn how to focus your attention on positive behavioral habits that target your blind spots, thereby minimizing their negative impact.
PHASE 2: TAKE FULL OWNERSHIP
- Take ownership of the feedback you receive from others, and turn it into action;
- Communicate and share preferences in receiving feedback to maximize your personal growth.
PHASE 3: PROVIDE IMPACTFUL FEEDBACK
- Learn the process to facilitate on-going development by using a language that conveys growth and optimism;
- Give feedback that will help the person grow and the business move forward.
PHASE 4: WORK WITH YOUR PERFORMANCE SPECIFIC GOALS
- Develop an action plan that demonstrates motivation to work through the blind spots to achieve desired performance;
- Translate your performance goals using the S-M-A-R-T framework in line with your preference to share your desire to grow in your role.
Great course! It helps develop my default mode network.
The process we learned about gave me a structured approach to the two, allowing me to be more confident and comfortable. It helped put into “real terms” a lot of feelings and ideas I had and make it more concrete for me. Mirella was a fantastic instructor and I would happily take another course in this area! She was extremely knowledgeable and obviously quite experienced! She created an open and friendly atmosphere and made the material interesting and encouraged constant discussion.
Mirella is a great facilitator; very professional and so knowledgeable! Content is well-structured and balanced between exercises and theory. Very interesting and eye opener on how we can improve as professionals but most importantly; as human beings.
The program forces you to be honest and vulnerable in a work setting which does not happen often. The role playing forces you to try the techniques and engage in the method.
The program is well-structured. It delivers a relevant and profound message. This program will not only enable my ability to identify blind spots, take ownership, provide feedback and form/shape goals, but will also provide tools for every day communication and collaboration.
Excellent program! Great interactions, and guided learnings by Mirella.
The course is really practical, and I feel we can apply it immediately.
The program made me realize that I can control the volume of conversations. I will certainly use the E-A-S-T model in both my personal and professional life. This training should be mandatory for all managers!
Practical and simple tools that are easy to remember, coupled with useful handouts. It makes the retention of the knowledge that much easier. This program would also be useful/beneficial to non-manager employees. Mirella delivers the material in an efficient and well-structured manner. She always demonstrates deep knowledge of the subject matter; she is an excellent facilitator.
Great course! Right balance between theory, thinking, practice and feedback. Good practical tools we can now use. Clearly a course that the complete organization would benefit from.
Very impactful! Good balance between theory and practice. Mirella is a great facilitator; she was able to keep a good level of attention and engagement. Would definitely have my team go through this training.
Excellent course! Good balance between theory and practice. One day is the right length!
J’ai adoré l’ensemble du programme. Excellent ajout au catalogue des formations! Puissant et contribue à soutenir l’évolution de la culture un agent de changement à la fois. Le cadre théorique est bien pesé et clair et nous apprenons les contenus de façon pratique. La profondeur des discussions et l’expertise de Mirella à comment recevoir de la rétroaction fût très pratique.