Lucky are those who seek feedback. Luckier are those who turn it into action!

Dr. Mirella De Civita

Purpose and Structure of the Program

As a manager, an important aspect of your job is developing the abilities in others to engage in their work with a mindset to excel and flourish. This requires paying attention to their performance, and helping them optimize their skills by ensuring they have proper training, clear direction, and access to resources. It also requires being able to provide feedback on their performance in a manner that is engaging and inspiring. For your feedback to have this impact, your conversations ought to enable people to translate the feedback into action; thereby, propelling them forward in their job, and possibly beyond. Moreover, as a manager, it is equally important to receive feedback from others if you desire to improve your skills and bring your performance to a new level. Receiving feedback on your performance is essential to be an impactful leader.

Our program will help you acquire the skills necessary to give and receive feedback in a manner that is effective and memorable. The program is divided into four phases.

PHASE 1: IDENTIFY BLIND SPOTS

Learn to identify your blind spots, and the impact this has on your own performance and that of others;
Learn how to focus your attention on positive behavioral habits that target your blind spots, thereby minimizing their negative impact.

PHASE 2: TAKE FULL OWNERSHIP

Take ownership of the feedback you receive from others, and turn it into action;
Communicate and share preferences in receiving feedback to maximize your personal growth.

PHASE 3: PROVIDE IMPACTFUL FEEDBACK

Learn the process to facilitate on-going development by using a language that conveys growth and optimism;
Give feedback that will help the person grow and the business move forward.

PHASE 4: WORK WITH YOUR PERFORMANCE SPECIFIC GOALS

Develop an action plan that demonstrates motivation to work through the blind spots to achieve desired performance;
Translate your performance goals using the S-M-A-R-T framework in line with your preference to share your desire to grow in your role.

Impactful Conversations: Learning to Give and Receive Feedback™

Target Audience: Managers at all levels.

Goal: Better prepared and skilled at providing feedback that enables people to optimize their potential as well as being able to receive feedback from others with a mindset to learn.

Benefits: Foster an atmosphere of co-partnership through the process of providing feedback in a manner that emphasizes acknowledgement and respect, as well as creating the space to receive feedback that encourages continued sharing.

Value added: Managers will be able to apply their learnings to real-life situations as well as work through their upcoming feedback sessions. Pre-work assignment is part of this program.

You will learn how to bring the best out of people and yourself by:

Holding productive and positive conversations during feedback sessions;
Recognizing how to bring your best forward in these conversations;
Reinforcing your collaborative mindset as you help others turn your feedback into concrete action;
Communicating your feedback with clarity and neutral language;
Taking full ownership of your professional development.

Depending on the date, the Impactful Conversations: Learning to Give and Receive Feedback™ workshops are facilitated by Mirella De Civita or Valerie Legge.

Event Information

Location & Time of Event
2001, Robert-Bourassa, suite 1700, Montreal
9h30 to 16h30

Number of Participants
Maximum of 8 participants

Included
Light breakfast, delicious lunch, and healthy snacks during breaks. All materials included.

Training available in French & English; please refer back to the registration site for specific dates.

Testimonials

Great course! It helps develop my default mode network.

D. S., Aerospace Industry

The process we learned about gave me a structured approach to the two, allowing me to be more confident and comfortable. It helped put into “real terms” a lot of feelings and ideas I had and make it more concrete for me. Mirella was a fantastic instructor and I would happily take another course in this area! She was extremely knowledgeable and obviously quite experienced! She created an open and friendly atmosphere and made the material interesting and encouraged constant discussion.

E. D., Aerospace Industry

Mirella is a great facilitator; very professional and so knowledgeable! Content is well-structured and balanced between exercises and theory. Very interesting and eye opener on how we can improve as professionals but most importantly; as human beings.

G. C., Finance Manager, Aerospace

The program forces you to be honest and vulnerable in a work setting which does not happen often. The role playing forces you to try the techniques and engage in the method.

J. D., Analyst, Aerospace

The program is well-structured. It delivers a relevant and profound message. This program will not only enable my ability to identify blind spots, take ownership, provide feedback and form/shape goals, but will also provide tools for every day communication and collaboration.

J. J., Business Development, Aerospace

Excellent program! Great interactions, and guided learnings by Mirella.

A. J., Senior Manager, Aerospace

The course is really practical, and I feel we can apply it immediately.

J. S., Senior Finance Manager, Aerospace

The program made me realize that I can control the volume of conversations. I will certainly use the E-A-S-T model in both my personal and professional life. This training should be mandatory for all managers!

S. C., BPM GWS Manager, Aerospace

Practical and simple tools that are easy to remember, coupled with useful handouts. It makes the retention of the knowledge that much easier. This program would also be useful/beneficial to non-manager employees. Mirella delivers the material in an efficient and well-structured manner. She always demonstrates deep knowledge of the subject matter; she is an excellent facilitator.

R.N., Manager, Senior Legal Counsel, Aerospace

Great course! Right balance between theory, thinking, practice and feedback. Good practical tools we can now use. Clearly a course that the complete organization would benefit from.

A.H., Program Manager, Aerospace

Very impactful! Good balance between theory and practice. Mirella is a great facilitator; she was able to keep a good level of attention and engagement. Would definitely have my team go through this training.

Participant, Aerospace

Excellent course! Good balance between theory and practice. One day is the right length!

B.S.Senior Manager, Operation Program Management, Aerospace

J’ai adoré l’ensemble du programme. Excellent ajout au catalogue des formations! Puissant et contribue à soutenir l’évolution de la culture un agent de changement à la fois. Le cadre théorique est bien pesé et clair et nous apprenons les contenus de façon pratique. La profondeur des discussions et l’expertise de Mirella à comment recevoir de la rétroaction fût très pratique.

A.-A. S., Directrice Santé et mieux-être, Aérospatiale