Navigational Conversations™

Navigational Conversations™

Strategic Coaching Skills for Leaders

This product is currently out of stock and unavailable.

SKU: PWS002 Category:

Description

When you complete one of our Leadership Development Programs in person or through our E-Learning Platform you can download a Certificate of Completion that is accepted as part of developing your leadership competencies in your professional area and a receipt will allow you to get a tax credit reimbursement.

If you find your selected session dates closed due to complete registration, and would like to be placed on a waiting list, please contact Jenny Gendron directly at: jenny@papillonmdc.ca. It will be a pleasure for her to serve you.

Target audience: Senior executives, newly promoted team leaders, and HR professionals.

Goal: Better able to have coaching conversations that inspire confidence, accountability to solutions, and ownership of outcomes.

Benefits: Become more apt at coaching employees to develop their own solution to solving problems, which lead to increased quality of relationships, leader effectiveness, and productivity. HR Professionals, as well as those in a Professional Role, will acquire the practical knowledge of how to help their clients navigate through their challenges and reach their desired outcome. This involves being able to initiate conversations about sensitive issues, carrying them through with confidence and integrity.

Value added: Enhance and consolidate the learning through both pre-work and post-course assignment.

Leaders interested in implementing this program in their organizations are encouraged to contact us at: info@papillonmdc.ca or 514-228-7570 to schedule a time to discuss the benefits of the program with Mirella De Civita.

If the cost is covered by your organization, please contact us at info@papillonmdc.ca to confirm the information about the invoicing process.

The cost of attending the training is $1,800. A 7% administration fee is added to the total, plus applicable Quebec sales taxes. Cancelation must take place at least 48 hours before to the first day of training. Participants are charged 30% of the total cost of the training ($577.80 of $1,926) when cancelations take place within 24hr period.

To cancel your registration please email us at info@papillonmdc.ca

For leaders traveling to Montreal, and who need assistance in finding accommodations, please contact: Ms. Jenny Gendron at jenny@papillonmdc.ca

 

Testimonials

Excellent course! Should be suggested as part of the welcoming package for new leaders. Mirella is so good on transferring the knowledge that she has, and at answering the questions. Flow of the program was summarized perfectly in 2 days.

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One of the best soft skills course I had. Mirella has much knowledge of the subject and is a perfect teacher. She showed enough experience to answer the questions. I enjoyed to 2 day training and I will suggest others to take it. I will definitely use this course in...

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Really well-done course. Mirella was awesome; very soft-spoken and polity. It was a lot of fun to learn from her and shave my thoughts.

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It was eye opening! Very engaging and impactful. I definitely recommend to all managers/leaders who are willing to invest on their talent development and employees for future leaders. The material was very well prepared, excellent flow which impact individuals to think and reflect on themselves.

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I felt privileged to have had such a qualified and experienced facilitator. Mirella gave us a lot of insights into behavioral science as well as many practical examples. I will definitely take away a lot from this course! Thank you!

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Excellent Program! Best one I took at my workplace. Mirella was so generous in sharing her expertise and experience and so knowledgeable. I liked the balance between theory, practice exercises, and explanations from the facilitator.

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Very interesting program. Definitely opened my eyes on coaching mindset and realized I have been doing mentoring/teaching. Content is just right, not overwhelming. Mirella is very enthusiastic in her presentation of the course. Very insightful. Had an overall good experience working and practicing during the program. Very well paced. Will...

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Excellent training! Good methodology! Thanks for this new tool!

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This was a very valuable experience for me and I feel that I will be using it on a daily basis in my current job and personal life. It has opened my eyes on how to be a better leader and colleague in my workforce and as a parent, to...

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Absolutely love the class and see high value in my day-to-day work. Now I am just eager to learn more and practice as much as possible.

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Excellent Program! The quick reminder printouts are very handy. The material is well-explained and practiced. Extremely interesting link between problem solving mindset and coaching approach. Very helpful material to boost your team growth.

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As someone who did not really know what I was about to experience. I felt like I was thrown in the deep end of the pool but with a lifeguard watching my every move and making me feel safe. I learned the difference between coaching and managing, a diff I did...

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Excellent workshop! Learning a new way of thinking following practical exercises really helped understand the coaching method. Mirella was excellent! I felt fortunate to be part of such a small personal group.

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The program is excellent. It reoriented my approach for interactions, especially with team members. I have been utilizing the ‘navigational’ approach for several months now and it has been an exhilarating journey. It is such a great approach because both participants benefit in the long run.

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Donne de bons outils avec des exemples concrets et pertinents. Mirella est une excellente formatrice. Elle donne des enseignements très claires, avec une bonne fluidité et une bonne interaction avec les participants.

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Excellent programme! J’ai beaucoup apprécié les simulations et les exercices. Mirella nous a présenté plusieurs mises en situation. Un bon outil de travail, réaliste à appliquer dans un milieu de travail. Permet de réfléchir au type de gestionnaire que tu es. J’ai beaucoup aimé ma formation.

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Excellent programme. Méthode favorisant l’ouverture et la responsabilisation des employés. Mirella est une excellente formatrice. Elle est très connaissante du sujet.

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J’ai bien apprécié le programme. Il est agréable de comprendre les fondements et fonctionnements du cerveau. Mirella connaît très bien sa matière. Très bon rythme, la théorie et la pratique sont bien équilibrées. Excellent connaissance, très bien verbalisée!

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Excellent plongeon dans l’univers du coaching. Approche simple, facile à retenir et à utiliser. Bravo! Enfin des fondements établis avant de livrer la technique. J’en aurais pris davantage. Mirella est très accueillante et une excellente formatrice!

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Excellent programme! Beaucoup d’interactions. Mirella est dynamique et expressive. Ce programme permet de changer la manière de voir les choses et te sort de ta zone de confiance de façon positive.

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The content is rich, backed up by scientific research. The flow is great and the opportunity to practice is where it sticks. Mirella is a true expert and a consummate professional. She makes everyone very comfortable to learn and make mistakes and is quick on her feet when people have...

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I liked the balance between theory and workshop. Some courses put too much emphasis on workshops and case studies and forget the theory associated with the topic we are studying. This course had the right balance.

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Very good program – theory is balanced with practice. Very good facilitator. Practical part is very helpful.

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Excellent material with great participation and an exceptional facilitator! Mirella is thoughtful and caring and provides insightful feedback that facilitates learning. Navigational Conversations is an outstanding course as it focuses on having a coaching conversation – something I have never heard until now (after 20 years).

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This course provides a management toolbox that everyone should have at their disposal. Mirella was an absolute please to have as a facilitator; her depth of knowledge and positive outlook resulted in an engaging experience. Great balance of theory and practice. Role playing was impactful and well executed.

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Great program! Every manager or manager to be should attend this training! Mirella is an amazing person, great facilitator; engaging and encouraging all participation. There is a great balance between theory and practice. Great handouts; great link with real life situations.

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Program was very well delivered with a dynamic approach. Very inspiring!

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I truly enjoyed the specific examples for this program! It is obvious that Mirella has massive experience! Excellent program. The length of the course and pace was perfect. Much appreciated role playing.

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The program is excellent! Very well laid out and the steps takes us logically through the content. The live experience brings great value to the content!

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Excellent Program! This workshop has very much transformed my approach in any relationships. Mirella was excellent! Overall, the program is excellent and well given. Everyone willing to occupy a manager role should take this class.

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I.A., Aerospace Industry

Excellent Program! This workshop has very much transformed my approach in any relationships. Mirella was excellent! Overall, the program is excellent and well given. Everyone willing to occupy a manager role should take this class.

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Global Leader, Aerospace Industry

I have known Mirella for many years and value her insights and unique views on  leadership development. She has taken on several coaching mandates and has been highly successful in growing our talents. Given her high expertize and credibility in the organization, we have invited Mirella as a guest speaker...

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A.M., Trainer, Pharmaceutical Industry

Clear, logical and applicable concepts. I love how ideas and principles are woven into memorable steps. I am excited to apply! Mirella is quite passionate, knowledgeable, and very engaging. I am inspired to apply what I have learned and aspire to become a better version of me! I enjoyed the...

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H.P., Sales Manager, Pharmaceutical Industry

Program was excellent! I am very excited to practice this in the field! Mirella was quite knowledgeable; fun; and experienced. I appreciated the flexibility in addressing different issues outside of the planned content. I very much enjoyed the theory and it gave me confidence to practice.

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D.M., Senior Director, Pharmaceutical Industry

The program is well thought out and I appreciate the various tools that are used to deliver the course content. Mirella is a true professional. The content of the course was delivered in a way that is truly impactful and memorable.

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M.L., Planificateur, Aérospatiale

Un cours intéressant avec un bel équilibre entre les exercices et la théorie. Mirella a une excellente maîtrise du sujet. Elle est dynamique et intéressante. Elle donne de bons exemples pertinents pour tous les concepts.

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J.C., Planificatrice, Aérospatiale

La formation était excellente. De toutes les formations reçues, celle-ci était vraiment différente! Mirella est un exemple incroyable de ce qu’un coach devrait être! Dans l’ensemble, le rythme est bon, les exercices sont révélateurs et aident à comprendre la méthode.

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Excellent concepts. Well-described program. Good balance of theory and practice. Mirella has an amazing way with words. She makes it sound so easy! A pleasure listening and practicing with her for 2 day!

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N.B., Spécialiste Ressources humaines, Aviation

Contenu très clair. Approche très efficace. Le ‘role play’ aide énormément à l’apprentissage. La formatrice était très intéressante, elle donnait des exemples concrets et sa façon d’expliquer la matière était claire et efficace. Je recommande le programme à tous. Concept très bénéfique et formatrice exceptionnelle!

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K.M., HR Coordinator, Aerospace Industry

This program is wonderful in terms of learning coaching techniques but as well in learning about ourselves! Mirella was very patient and engaging. Everything was great, really! This is absolutely a training I would recommend to anyone!

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A.B., Ressources humaines, Aviation

Contenu bien présenté, clair et efficace. Facilitateur connaît son contenu et donne des exemples appropriés. Elle sait garder l’attention de son auditoire. Excellent cours!

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A.M., VP Financial Services, Loyalty

The program was excellent. The live exercises are the most effective. Small groups allow for confidence building. I also appreciated the “confidential” nature of how conversations tool place over the 2 days.

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J.B., Webmaster Human Resources department, Aerospace Industry

A perfect course! I started the course at a beginner level. After the course, I feel more confident in my coaching abilities. I learned great techniques and concepts. I think that all managers, or anyone in a project coordinator role, would benefit from these teachings. Life Changing (as OPRAH would...

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S.C., VP Rewards, Loyalty

This was an excellent program. Very engaging. I liked the role playing and making it very real and appropriate. This is the 3rd time I have been engaged with Mirella, and have found her to be an amazing person to bring out the qualities (good ones) in people and make...

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A.G., Infirmière, Aviation

In a short period of time, we got the tools and settings to coach with efficiency. Mirella knows the program very well, has experience, uses techniques and ways of tracking, and she knows how to keep attention and focus. Material clear, well organized, easy to understand. Thanks for the wonderful...

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Participant, Loyalty

Very good and balanced agenda; well-structured program. Easy to remember the best practices, good combination of content vs. exercises. Mirella was very knowledgeable, provided real life examples, and was great at role playing. Great experience! I feel I can take back what I’ve learned and start applying it as soon...

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A.D., HR Supervisor, Aerospace Industry

Great program! Mirella gave pertinent examples of how this can be applied to everyday situations. I would highly recommend this program to others. Helps build confidence when dealing with manager/employee situations.

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S.C., HR Counselor, Aerospace Industry

It was an excellent program. I learned so much about myself and I see such a difference from day 1 to day 2. Mirella is one of the best facilitators I have ever had. She made the program fun, interactive, easy to understand and the opportunity to practice! It was...

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Participant, Aerospace Industry

Excellent program. Mirella made it so easy to navigate through tough coaching situations. It really empowered me. The quick videos were excellent and very insightful.

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H.P., HR Consultant, Aerospace Industry

It’s an excellent tool. Mirella was simply wonderful. When we start this class, we think the tool we are using is already pretty good, but after a short period of 2 days, we realise that there was so much more…

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D.P., Sourcing Director, Aerospace Industry

It truly opened my mind on how little I listened and let people make their own decisions. Exercises were great. It showed how much you could get you to listen and ask questions. Mirella was amazing. Throughout all of this, she coached me by giving me the necessary tools.

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Participant, Aerospace Industry

Very insightful. Good rhythm to the class. Never a dull moment. Mirella was very dynamic. She kept us focused and always brought out the positive in everyone. The flow was well thought out. I especially appreciated the multiple exercises. Although difficult, they definitely increased my level of confidence.

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N.B., Director of merchandising, Aerospace Industry

It is an amazing eye opener that will enable me and my team to grow as leaders. The program has added another level of awareness to my capabilities, and I look forward to implementing my learnings on a day to day basis. Mirella spoke in a way that makes you...

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E.J-L., HR Acquisition Center, Aerospace Industry

I loved the training. It is well presented (Q-A cards) and there was a lot of coaching scenarios. I think it is “genius” to provide employees with materials to play with, it helps us think and focus. Mirella is amazing. She is positive and passionate.

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M.S., VP New Product Development, Loyalty

The program has very valuable content and should really be delivered to additional levels of the organization. Excellent and clear delivery; Mirella models the ideal behaviours and clearly articulates the fundamental principles underlying the material. The content was very good. If we had additional time role playing difficult coaching conversations...

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M.B., Superviseur Production, Aviation

Le programme en soit est très axé sur la pratique. L’animatrice connait bien la matière, est très interactive. Plus facile si nous sommes un petit groupe, possibilité de plus d’interactions.

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J.K-H., Aerospace Industry, Poland

It was only a two-day training but developed my skills a lot more that I expected. Mirella had great contact with the group; she builds trust. She has also great experience and knowledge. Everything was just excellent! Thank you!

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B.H., VP Strategy/Analytics, Loyalty

Very practical model to follow. Mirella was very engaging and did great illustrations or each point. Overall, I thought it was great. I think it’s good to challenge our thinking and be focused on developing our people, and what our responsibility is in this.

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A.Y., SVP Sales, Apparel Industry

I really enjoyed the program; it was very insightful and the tools that were provided were clear to understand and follow. The videos in the presentation were very helpful to see how coaching takes place in the workplace. The exercises were fun and productive. Mirella was outstanding, very knowledgeable and...

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Participant, Pharmaceutical Industry

Very good program. Mirella is a fantastic facilitator; very astute and builds and fosters safe environment for sharing. I would have liked one on one tailored sessions as a follow-up; which would permit me to address my areas for improvement and continue to see implementation opportunities.

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G.R., Vice-President, Loyalty

The program was excellent. Mirella was energetic, honest and I completely enjoyed the 2 days. The most important part of the session from my perspective was that it facilitated the participant’s ability to gain insight into the situation they deal with on a daily basis. I think it will allow...

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Participant, Aviation

Bon programme. Très utile et concis. Mes attentes étaient moyennes car je pensais que cela serait trop théorique mais ce fut le contraire. Mirella est une très bonne animatrice; ferme et précise. J’ai aimé le fait d’être forcé de mettre en pratique les notions apprises.

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S.T., Business Unit Manager, Aerospace Industry

Very practical program; easy to apply. Will change the way I lead, coach and manage. Mirella was able to keep all the group on the edge or their seats! Very good program and very good group. Everyone was on the same level so we could share good examples and understand...

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C.H., Automation Engineer, Aerospace Industry

Program was excellent. Mirella was great! Good balance between practice and techniques. Very good experience, will definitely be using during my job. Great material; appreciate the provided guide. Recommend this course to all executives/managers.

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M.P., Engineering Program Lead, Aerospace Industry

Good and simple ways and principles, lots of practice which is necessary to go back at work and comfortably start applying the “process”. Excellent course! Mirella masters her topics, knows good examples, engages participants, makes us comfortable and provides direct and useful feedback. Everything was perfect! Good pace, good balance,...

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J.D., Divisional Manager, Aerospace Industry

This program is a great source of information, and a very powerful and positive tool. Mirella is a great facilitator; she is truly engaging! The tools provided during this training program will support and develop my coaching abilities. This makes for a happier and more satisfying work environment. Looking forward...

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L.D. Module Manager in Productivity, Aerospace Industry

Program was excellent. Mirella was great! I found that the program had a very efficient mix of theory, principles, tools, examples and practice. Mirella was very adaptive as she was able to bring every situation back to the model taught, even when the situations appeared very difficult or exceptional.

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Participant, Aerospace Industry

I’ve learned a lot! It will help me in my job for sure. There are traps that I will now avoid. Mirella was excellent! Lots of experience and it shows throughout the examples she gave. She knows her subject very well, and is very dynamic. Content is good; however, suggest...

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Participant, Aviation

J’ai adoré la balance entre la théorie et la pratique. Mirella était une excellente animatrice; très claire, dynamique, connaissante, et nous mettait à l’aise rapidement. Hope I’ll be able to be good at this at some point.

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Participant, Aerospace Industry

I have been confusing mentoring and coaching all my life; just for that, it was worth it! Mirella had a great sense of humor, and adapted her material to our group. Very engaging! I had not heard feedback from anyone who had taken the course before and, therefore, did not...

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L.N., Vice President, USA

This was an incredible and invaluable experience. I feel as though I am leaving with the tools and guidance to be a more effective leader, and look forward to some coaching conversations. Kim was excellent! She has a special gift for delivering an idea or challenge that is not only...

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C.R., HR Coordinator, Aerospace Industry

Program is full of valuable info you can apply to your work and personal life. Mirella was warm, funny, and engaging. The content is excellent and the exercises help you apply the theory to real-life experiences.

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F.G., Supervisor, Aerospace

Program will be so useful in all aspects of my life, including work! Mirella was incredible! The clarity of her explanations and respect for people was incredible! I believe the course is well set; material was clear and not overloaded.

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J.C., Customer Support Manager, Aerospace

A complete eye opener for me; we do not realize the power of it. I listen to the essence of coaching as power to grow in the organization. Mirella was very knowledgeable, professional, communicative, and able to translate improvement to different corporate cultures.

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Participant, Aerospace

Very good tool that I will be able to use both at work and at home. Mirella is the best facilitator I ever had in any course I took. Very good course I will recommend to my colleagues. I think I am a better person after having participating in that...

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F.C., Manager, Aerospace

Excellent program that opens the eyes on a complete different way to help people. Mirella keeps the course interesting and alive! Practice, practice, practice! This course is an absolute! Fast-paced, fully loaded, and well-balanced course. There is no way I can avoid using this, it is so obvious and natural!

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Participant, Finance, Aerospace Industry, China

Very inspiring and informative program. Mirella was excellent; a real expert! She knows what she is teaching, and keeps to participants’ attention all the time. She delivers her message in a very intensive way; and provides very useful cases and information.

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D.M., Manager Chemical Technology, Aerospace

Matériel concis et clair; les petits cartons sont d’excellents outils de « refresh memory » afin d’utiliser la méthode au jour le jour. Mirella a une approche très humaine, nous fais sentir rapidement à l’aise; ce qui inspire à partager des expériences personnelles. Bon équilibre entre la théorie et les...

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C.B., Manager, Aerospace

Great tools! I enjoyed all the exercises we did. Mirella had great experience; and is a great communicator. I like the fact that there was not a lot of material to cover, and that we practiced several time the method.

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Participant, IT Manager, Aerospace

The content is powerful and leaves you with a workable model that you can use starting immediately. Mirella had an excellent grasp of the content and had a very good connection with all participants. The material is very good.

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Participant, Aerospace

Program was excellent! Mirella is an excellent instructor. She engaged the team, was clear in her teaching style, positive, and provided many insights. Many thanks!

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G.X., Communications Director, Aerospace Industry, China

Program was excellent! Great methodology to help people unleash their potential and bring out the best of them. This is the tool that one can learn and use. Mirella is the best facilitator; giving clear points, engaging us to think, enabling us to use the tool through practice and encourage...

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R.C., IT Infrastructure Director, Aerospace

Excellent course which provides a structured approach to provide coaching and help make a clear difference between coaching and managing roles. Mirella is a great facilitator. She knows how to create an atmosphere where people are comfortable to contribute. The material and exercises are excellent and greatly help to initiate...

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B.H., IT Supervisor, Aerospace

Le programme est excellent. Mirella est une excellente animatrice! La session sur le coaching m’a permis d’augmenter mes connaissances mais surtout d’apprendre à les appliquer dans une atmosphère agréable et avec des ateliers très constructifs. .

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A.C., IT International Trade Compliance Manager, Aerospace

The program is well-structured and adaptable. Mirella quickly adapted to the group’s dynamic and was able to put everyone at ease. The material and framework were adequate, and Mirella was amongst one of the best I encountered. It will help me in my interactions with my team, colleagues, and supervisors.

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J.S., Group Leader, Aerospace Industry, China

Mirella is an excellent facilitator! The program was great! The scenarios were very helpful to understand the course; especially to clarify managing, mentoring, coaching, and the methodology. I really liked and enjoyed the exercises Mirella demonstrated.

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S.N., Senior IT Manager, Aerospace

The program was excellent! Eh coaching model will be a great tool to use with my team. Mirella made the course interesting and relevant. She easily managed an “enthusiastic” group of participants. Good balance of theory and practice. Putting the learning to immediate use helped re-inforce the material. I look...

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M.P., Co-Lead CRM, Aerospace Industry

Great program that gave me some awareness on a lot of areas such as listening, and asking questions. Mirella gave great examples, opened my eyes on a lot of different ways to face all situations. The content, the exercises and the feedback provided by the participants were very helpful. Allowed...

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C.L., Supervisor, Aerospace Industry

It was an excellent course. I have been a manager for only one year and I learned so much on me, my boss, and my employees during those 2 days. I wish we could keep practicing, but I know I just have to get out there and do it!

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G.S., Logistics Manager, Aerospace Industry

The course was excellent. This material is a must for all managers. Mirella was excellent; she had a very positive energy and encouraged people to participate. I loved this course. I think I was doing many of these steps but could not qualify them and organize them in logical steps....

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D.D., Manager, Aerospace Industry

Excellent program! Mirella has great knowledge; given appropriate feedback. Very entertaining program. Very pleasant to participate, with current scenarios within organisation. Overall, great balance of teamwork.

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F.R., Manager, Aerospace Industry

Very happy about what I’ve learned and the path that was taken to get there; has incited curiosity on many new topics. Mirella is very competent and provided a good balance of real-life examples/situations and theory.

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P.B., Engineering Manager, Aerospace Industry

One of the best courses I have had in my career! I loved the learning by practice. Mirella is an excellent facilitator. She was very clear, and explicative. She provided great examples that we can relate to. Very comprehensive training; well supported by examples and practice sessions. The flow was...

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M.M., Communications Team Leader, Aerospace Industry

Excellent structure! Good mix of theory and practice. Mirella is an excellent facilitator with useful knowledge and experience. She got everyone involved and engaged. The content was clear and concise. The flow was fluid and the course was overall very interactive and engaging. Mirella was passionate and really got the...

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I.B., Engineering Manager, Aerospace Industry

The program is excellent! It stimulates the mind to think differently, and creates new synaptic connections. Many “AHA” moments! Mirella was great, positive and well versed in the topic. It certainly changed my mindset on how to move forward.

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Participant, Aerospace Industry

Very good program. Many exercises that gave the chance to practice the theory. Mirella is a very good facilitator; provided good feed. The course flow and speed was perfect. The program was well-balanced, beteen practice and theory. I will use it at home and at work.

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M.B., Leader, Aerospace Industry

Très bon concept pour nous permettre d’améliorer nos habiletés de mentorat/coaching. Mirella maîtrise très bien la matière et est très ouverte à nos questions. Les exercices de pratique pour les scénarios ont été très bénéfiques! Merci!

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E.M., Corporate EHS Manager, Aerospace Industry

Very logical program, and easy to understand. Powerful tools easy to apply on a day-to-day basis. Meets all basic understanding needs to immediately have a leadership impact. Mirella is a very good, grounded, and practical teacher. At the service of the participants! Everything was wonderful!

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D.L., Conseillère ESS, Aerospace Industry

Le contenu du cours est vraiment applicable au quotidien dans mon travail… Il a une belle valeur ajoutée! Mirella maîtrise parfaitement bien la matière. Elle est dynamique, intéressante, sait stimuler et conserver notre attention tout au long de la journée.

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C.B., Spécialiste environnement, Aerospace Industry

Excellent programme! Très intéressant et nous amène à penser et réfléchir. S’applique à tous les types de personnes, professionnels ou le travail. Mirella était très dynamique, motivante et domine très bien le sujet. Une des meilleures facilitatrices que je n’ai jamais vue! Tout était parfait; bien équilibré – tant la...

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M.B., Engineer, Aerospace Industry

Ce cours va être très utile pour mon travail! Ça va surement augmenter mon efficacité! Mirella était très motivée et professionnelle; elle a donné beaucoup d’exemples! Ce cours devrait être offert à tous les niveaux de gestionnaires.

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Participant, Aerospace Industry

Très bon programme réparti sur 2 jours. Bon équilibre théorie-pratique et usage d’outils d’apprentissage variés. Mirella était excellent! Elle connaît très bien son sujet et est capable de mettre les participants à l’aise!

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A.P., Conseillère, RH, Aerospace Industry

Le programme est excellent! Méthode de coaching claire qui mérite d’être appliquée dans les différentes sphères de la vie. Les concepts ont été expliqués de façon claire et les explications ont été adaptées en fonction de l’audience. Très bonne expérience dans l’ensemble. Bonne dynamique de groupe. Les exercices ont facilité...

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S.D., Project Manager, Aerospace Industry

Very interesting course outline. Mirella was engaging and organized. She made the class interesting and esy to follow. The content was interesting and the exercises were able to engage all the participants.

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Participant, Support/Conseils ESS, Aerospace Industry

Le cours était très clair avec divers outils pour comprendre. Mirella connaît très bien sa matière. Elle était claire, ouverte et souriante. Le cours m’a permis de sortir de ma zone de confort. Débutant ma carrière, je considère le cours comme très intéressant!

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H.A., Customer Service Manager, Aerospace Industry

Great program! Mirella was very professional, approachable and encouraged a great learning experience. The mix of theory, video and practice was great! The interaction with the classmates encouraged great practice opportunities. The examples brought by the participants made for a great learning experience.

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L.L., Analyste financière senior, Aerospace Industry

La session était très intéressante. Plusieurs outils à notre disposition et les participants étaient dynamiques et intéressants! Mirella a une très grande maîtrise des notions. Les exemples et exercices pratiques ont été très utiles pour nous faire comprendre la méthode. Cette formation était un succès!

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Y.C., Coordonnateur, Aerospace Industry

Ce cours me permettra de mieux responsabiliser les gens. Les différents aspects du cours pourront être appliqués autant au travail que dans ma vie personnelle et familiale. Mirella avait une très belle façon de communiquer, a présenté des exemples pertinents et écoute bien les participants.

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A.D., EHS Leader, Aerospace Industry

Le programme était excellent! Tout est parfait! Beaucoup d’exercices pratiques qui forcent l’implication et favorisent l’apprentissage. Je recommande ce cours à tout gestionnaire!

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J.C., Program Manager, Aerospace Industry

High level quality course! Great interactions between all of the participants in the class, and Mirella. Good exercises, very nice tips and great content. Excellent connection between theory and practice. Very dynamic experience!

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A.P., Quality Leader Program, Aerospace Industry

Programme très intéressant. Le déroulement était parfait. Pas une seconde j’ai vu le temps passé. Avoir des vidéos, c’est intéressant et stimule l’attention. Je vais recommander ce cours à tous mes collègues, et amis.

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W.P., Product Manager, Aerospace Industry

The materials and exercises vs theory time was perfect. We had a great group and everyone was enthusiastic and had much too add; discussions were appreciated. Mirella is obviously well versed in the subject and was great at explaining and put real-life examples in front of us. Her attitude, smile...

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F.V., Group Leader, Aerospace Industry

Programme très interactif. Très bon programme pour un leader de groupe et gestionnaire. Mirella a une très bonne connaissance du sujet et est très dynamique. Cours très bien structuré qui est bien adapté au groupe.

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A.W., Gérant des ventes, Pharmaceutique

Wow!! Le meilleur atelier de formation auquel j’ai participé depuis que je suis gérant des ventes. Merci pour le partage du savoir des deux jours. Je vais assurément grandir à titre de gérant au courant des prochaines semaines et prochains mois. Le rythme et le contenu de cette passionnante formation...

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J.B., Ingénieur – Qualité Sm, Aerospace Industry

Mirella maitrise très bien le contenu; propose des exemples de plusieurs manières différentes- autant ce qui doit être fait que ce qui doit être évité. Beaucoup de simulation facilite l’assimilation de la matière. Le contenu et les outils seront très utiles dans beaucoup de situations de la vie courante autant...

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S.M., Directeur – fabrication et services, Aerospace Industry

Bon contenu, exemples claires et beaucoup de mise en situations afin de mettre en pratique les concepts. Mirella est extrêmement compétente, favorise la discussion, disponible et ajoute du contenu et partage ses expériences. Le rythme était bon, le contenu aussi. Beaucoup de place pour la pratique; ce qui est essentiel...

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M.S., Program Manager, Aerospace Industry

Excellent program. Many “tools” that were comprehensive and I felt very comfortable in putting these in practice. Mirella is an excellent facilitator. She really knows how to bring the subject to reality.

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C.Y., QE Engineer, Aerospace Industry

This program is a definite paradigm shift and highly recommended! Perhaps should be mandatory for every manager! The expertise in the field of Dr. De Civita is uncontestable – very credible and a great learning experience for me. This was by far one of the best “set of skills” course...

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Participant, Strategist, Aerospace Industry

Pertinent course, usable content that is simple and clearly shared. Mirella maintained the pace, engaged her audience by using a mix of examples and names of participants to grab attention, and promote realism, and practical exercises.

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P.M., Development Program Lead, Aerospace Industry

Excellent course, great and valuable coaching approach that I believe I can use every day. Great discussions in the group. Mirella is very talented, enthusiastic and inspiring. She brings a valuable perspective to coaching. She guides and helps understanding concepts as well as displaying great practice.

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Participant, Aerospace Industry

Contenu très utile et transférable au quotidien. Cela va beaucoup m’aider dans le travail et la vie de tous les jours. Mirella est une excellente animatrice.

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J.T., Engineering Manager, Aerospace Industry

I think that this is a very practical course that will bring results quickly. Mirella had a good and open approach. She simulated examples that were very eye opening. I really enjoyed the class. I was actually surprised that there is a technique to influence people in the desired direction...

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N.K., General Manager, Aerospace Industry

Very good skills to learn; very useful to me today, and in future roles. Mirella has an excellent grasp of this method and was very capable of pointing out how to adapt where the pitfalls are. The pace was very good, and the size of the group enabled good discussions...

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G.D., Senior Account Specialist, Aerospace Industry

Great benefit for employees and managers! This course should be mandatory for all managers at a minimum. Mirella had an excellent interaction with the classroom. She kept us all engaged and motivated. Very practical training which I can apply at work and at home.

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P.S., Human Resources Manager, Manufacturing

The overall course was excellent! Mirella was an engaging facilitator; who was able to modify the flow of the class based on the needs and the desire s of the participants. She also ensured that no one was able to hide from participating in the class.

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D.G., Director, Financial Reporting, Manufacturing

Particularly enjoyed the manner in which the course was conducted; that being an immersive and interactive experience. Content is relevant and can easily be applied to practical day-to-day interactions over time (love the formality of the model). Mirella’s teaching style is dynamic and humble. She is clear, and energized to...

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L.B., HR, Manufacturing

Excellent initiative for our company to start this program! Mirella is really competent; we just saw the tip of the iceberg, in terms of competencies. Good 101 coaching program. Good to do this training in house!

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S.S., Vice president, Sustainability & Innovation, Manufacturing

Impressed by how quickly the group embraces this and how trust was established. Practical tools supplied; very helpful. I admire Mirella’s ability to “go with the flow” and flex information with the group’s dynamics and news. Very practical! Learned how to utilize effectively in 2 days! One of the best...

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M.I., Operations, Manufacturing

Unlike any course or session I have been involved with before! Immaculate applicability and will change me from course completion forever in how I manage/coach myself, my team, my family. Mirella is kind, gentle, direct, helpful, and she knew when to lead the group and when to follow with precision!

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P.P., VP of Finance, Apparel Industry

I found the course very informative. I was amazed in how small changes in your approach can have a big impact. Mirella is very clear and concise. She knows the material very well and was able to always adapt to the group. Overall, I think it was a great program.

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D.E., VP of Sales, Apparel Industry

Good program! Mirella is as good as it gets; patient and a great teacher. You feel she can connect with you both one-on-one and as a group. Overall, it was refreshing to have a group of people from other industries to “sharpen our minds” and learn to be real coaches...

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