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Patrice Bernard, Senior Vice President, Enterprise Shared Services, Business Development Bank of Canada

I had a chance to work with Mirella on different occasions. What struck me was the fact that there was nothing in common in those coaching mandates: different issues, different goals. I realized that Mirella’s effectiveness does not depend on a specific type of intervention. In each she was capable to go deep to the root cause of behaviours. The coachees were provided thoughtful questions to evolve their leadership to the next level. She does not only work on the “what to do” but also on the “why we act a certain way”. This leads to long-lasting personal development.