More than 3,500 leaders have trusted us with their leadership journeys.

Thx, Stefano! What a pleasure it was to hear from you recently! I’m not kidding, I was just praising you and the workshop/training you gave us a year ago! Still the best learning experience, I must say! ‎

I loved the breakout rooms, I would have actually liked even more time practicing in them. I really appreciated the virtual format and that Stefano broke it up in a convenient way which included a 1.5 hr lunch period. This program was of great value to me and my team. Thank you, Stefano. ‎ ‎‎‎

Excellent content about being concise and invoking a different thought process during conversations which addressed the the challenges of providing feedback, paying attention, and empowering people to find their own solutions rather than problem-solving for them. Stefano kept things fun and relevant to real workplace realities. I like the 5-step model q-card. ‎ ‎‎‎

Stefano, this is more of a comment I want to share than a testimonial. From the first session, I could see the skills that were used with me during my coaching sessions with my manager. The techniques that were used during these sessions left me with a very positive outlook regarding my career goals. I am excited to use these tools with my team.‎ ‎ ‎‎‎

‎Very good course that helps us learn to switch our mindset from a technical person to a coach/manager role. Thank you so much, Stefano. ‎ ‎‎‎

‎Class content was clear and nicely delivered. Concrete examples and compelling format – Easy to integrate.‎ ‎ ‎‎‎

The content shared was very interesting, well-structured, and to the point.  The team’s interactions were also good. An excellent experience overall. Stefano’s answers to my questions were helpful.‎ ‎ ‎‎‎

Great course! Really appreciate Stefano’s enthusiasm! Well done keeping us engaged in a virtual class. I’ll recommend this course!!!‎ ‎ ‎

The course (Navigational Conversations) is very engaging and equips the participants with the proper skill set to install a constructive communication culture. Thanks, Stefano!‎ ‎ ‎

This training was very useful for me and it exceeded my expectations.  I also enjoyed the learning experience and I will consider having people on my team take it. I’d love to keep practicing the conversation model with other people who were in the course. Please keep doing what you do, Stefano.

Stefano, I wanted to take a moment to express my appreciation for the training program you conducted at Pratt. I was impressed by your expertise and engaging teaching style, therefore I could not even have a moment without the curiosity for what is next. Your passion, patience, and knowledge were contagious and I was inspired and actively engaged. Thank you once again for this wonderful training experience.

It’s an excellent training that I would recommend to other managers! Loved it, Stefano! I will be recommending this program to others without a doubt.

Completed Navigational Conversations training with the amazing Stefano Di Lollo. Learning new skills and putting names on things we already instinctively do (to some extent) helps us reinforce and perfect our skills all while making us better employees, better colleagues, & better leaders. Keep growing.

Thank you, Stefano! Navigational Conversations is a necessary training in 2022 for all leaders and also within all spheres of society.

Dear Stefano, I’m sending you this feedback as a testimony and token of appreciation. This was a truly unique experience for me. I will continue working on the Navigational Model. Much gratitude. 

One of the BEST training programs I’ve experienced over the past 5 years. I wish I had this training in one of my MBA classes years ago or early in my career. Thank you, Stefano! 

Very brief but interactive sessions with many practical tips were quite useful and insightful. A sincere thank you to Coach Stefano for this learning experience! I’ll be practicing. 😉

Very interesting training! Thank you, Stefano! I will certainly use the different approaches I have learned in the last few days. The NavCon program’s structure divided into 8 virtual blocks of time was also convenient for me.

Fantastic course! Now I’m curious to see more from Papillon MDC. I’d now love to try advanced programs following this Nav-C one.

Stefano, this was a fantastic course, I enjoyed Navigational Conversations a lot! It opened my eyes to some aspects of better management practices, even if the course is not only about management.

Stefano keeps everyone engaged & the training never felt dull. There are many parts of the training that will be extremely beneficial to me. Certain components can be used in any conversation right away while others will take a little more time to integrate. Great learning!

It was a pleasure to attend and participate in your class, Navigational Conversations.  Stefano, I would have liked to have seen you facilitate a little closer  (in-person for example).  The communication, exchanges, and interactions were excellent in the group (during the online version of this program).  Stefano, I liked your authenticity and spontaneity.  The techniques taught (conversational coaching, open-ended questioning, and feedback techniques) were presented in a simple and easy-to-apply way.  These techniques can be useful to all of us in our personal/family life and at work (with teammates or direct reports).  Feedback given in the right way can make all the difference between helping a person become aware of their potential for improvement and encouraging them to move forward vs. creating a lot of frustration, negative thoughts, lost sleep, and anger that may linger. Thanks again Stefano, and see you next time!

“Merci encore pour ton temps, Stefano! J’ai vraiment apprécié le cours Navigational Conversations ainsi que la façon qu’il est présenté. Cela permet de nous garder concentré, de faire parler le contenu et donc le matériel est assimilé beaucoup plus facilement. C’est définitivement un des meilleurs cours que j’ai suivi chez Pratt jusqu’à maintenant.” 

Excellent course! Should be suggested as part of the welcoming package for new leaders. Mirella is so good on transferring the knowledge that she has, and at answering the questions. Flow of the program was summarized perfectly in 2 days.

One of the best soft skills course I had. Mirella has much knowledge of the subject and is a perfect teacher. She showed enough experience to answer the questions. I enjoyed to 2 day training and I will suggest others to take it. I will definitely use this course in life.

Really well-done course. Mirella was awesome; very soft-spoken and polity. It was a lot of fun to learn from her and shave my thoughts.

It was eye opening! Very engaging and impactful. I definitely recommend to all managers/leaders who are willing to invest on their talent development and employees for future leaders. The material was very well prepared, excellent flow which impact individuals to think and reflect on themselves.

I felt privileged to have had such a qualified and experienced facilitator. Mirella gave us a lot of insights into behavioral science as well as many practical examples. I will definitely take away a lot from this course! Thank you!

Excellent Program! Best one I took at my workplace. Mirella was so generous in sharing her expertise and experience and so knowledgeable. I liked the balance between theory, practice exercises, and explanations from the facilitator.

Very interesting program. Definitely opened my eyes on coaching mindset and realized I have been doing mentoring/teaching. Content is just right, not overwhelming. Mirella is very enthusiastic in her presentation of the course. Very insightful. Had an overall good experience working and practicing during the program. Very well paced. Will take time for me to get into practice the method, but I feel I have all the tools I need.

Excellent training! Good methodology! Thanks for this new tool!

This was a very valuable experience for me and I feel that I will be using it on a daily basis in my current job and personal life. It has opened my eyes on how to be a better leader and colleague in my workforce and as a parent, to be a better guide for my children.

Absolutely love the class and see high value in my day-to-day work. Now I am just eager to learn more and practice as much as possible.

Excellent Program! The quick reminder printouts are very handy. The material is well-explained and practiced. Extremely interesting link between problem solving mindset and coaching approach. Very helpful material to boost your team growth.

As someone who did not really know what I was about to experience. I felt like I was thrown in the deep end of the pool but with a lifeguard watching my every move and making me feel safe. I learned the difference between coaching and managing, a diff I did not realize existed before. The exercises were great practice to understand the technique and see where your weaknesses /bad habits reside. The pacing and flow are quite dynamic, found that the videos also helped me put the method into context. As for my personal experience, I was def challenged, and was able to be coached in the diff exercise which was a bit overwhelming, but allowed me to discover part of what has been holding me back. I feel lucky to have been given the gift of this course from my employer and look forward to continuing my coaching growth.

Excellent workshop! Learning a new way of thinking following practical exercises really helped understand the coaching method. Mirella was excellent! I felt fortunate to be part of such a small personal group.

The program is excellent. It reoriented my approach for interactions, especially with team members. I have been utilizing the ‘navigational’ approach for several months now and it has been an exhilarating journey. It is such a great approach because both participants benefit in the long run.

Donne de bons outils avec des exemples concrets et pertinents. Mirella est une excellente formatrice. Elle donne des enseignements très claires, avec une bonne fluidité et une bonne interaction avec les participants.

Excellent programme! J’ai beaucoup apprécié les simulations et les exercices. Mirella nous a présenté plusieurs mises en situation. Un bon outil de travail, réaliste à appliquer dans un milieu de travail. Permet de réfléchir au type de gestionnaire que tu es. J’ai beaucoup aimé ma formation.

Excellent programme. Méthode favorisant l’ouverture et la responsabilisation des employés. Mirella est une excellente formatrice. Elle est très connaissante du sujet.

J’ai bien apprécié le programme. Il est agréable de comprendre les fondements et fonctionnements du cerveau. Mirella connaît très bien sa matière. Très bon rythme, la théorie et la pratique sont bien équilibrées. Excellent connaissance, très bien verbalisée!

Excellent plongeon dans l’univers du coaching. Approche simple, facile à retenir et à utiliser. Bravo! Enfin des fondements établis avant de livrer la technique. J’en aurais pris davantage. Mirella est très accueillante et une excellente formatrice!

Excellent programme! Beaucoup d’interactions. Mirella est dynamique et expressive. Ce programme permet de changer la manière de voir les choses et te sort de ta zone de confiance de façon positive.

The content is rich, backed up by scientific research. The flow is great and the opportunity to practice is where it sticks. Mirella is a true expert and a consummate professional. She makes everyone very comfortable to learn and make mistakes and is quick on her feet when people have challenging situations or examples to share.

I liked the balance between theory and workshop. Some courses put too much emphasis on workshops and case studies and forget the theory associated with the topic we are studying. This course had the right balance.

Very good program – theory is balanced with practice. Very good facilitator. Practical part is very helpful.

Excellent material with great participation and an exceptional facilitator! Mirella is thoughtful and caring and provides insightful feedback that facilitates learning. Navigational Conversations is an outstanding course as it focuses on having a coaching conversation – something I have never heard until now (after 20 years).

This course provides a management toolbox that everyone should have at their disposal. Mirella was an absolute please to have as a facilitator; her depth of knowledge and positive outlook resulted in an engaging experience. Great balance of theory and practice. Role playing was impactful and well executed.

Great program! Every manager or manager to be should attend this training! Mirella is an amazing person, great facilitator; engaging and encouraging all participation. There is a great balance between theory and practice. Great handouts; great link with real life situations.

Program was very well delivered with a dynamic approach. Very inspiring!

I truly enjoyed the specific examples for this program! It is obvious that Mirella has massive experience! Excellent program. The length of the course and pace was perfect. Much appreciated role playing.

The program is excellent! Very well laid out and the steps takes us logically through the content. The live experience brings great value to the content!

Excellent Program! This workshop has very much transformed my approach in any relationships. Mirella was excellent! Overall, the program is excellent and well given. Everyone willing to occupy a manager role should take this class.

Excellent Program! This workshop has very much transformed my approach in any relationships. Mirella was excellent! Overall, the program is excellent and well given. Everyone willing to occupy a manager role should take this class.

Clear, logical and applicable concepts. I love how ideas and principles are woven into memorable steps. I am excited to apply! Mirella is quite passionate, knowledgeable, and very engaging. I am inspired to apply what I have learned and aspire to become a better version of me! I enjoyed the flow, the flexibility and how Mirella gave so much additional scope and perspective.

Program was excellent! I am very excited to practice this in the field! Mirella was quite knowledgeable; fun; and experienced. I appreciated the flexibility in addressing different issues outside of the planned content. I very much enjoyed the theory and it gave me confidence to practice.

I learned a few good things that will stay with me. Mirella was very knowledgeable. The content of the program was perfect in length; and great tools.

The program is well thought out and I appreciate the various tools that are used to deliver the course content. Mirella is a true professional. The content of the course was delivered in a way that is truly impactful and memorable.

The program was excellent! Mirella is a great facilitator. I feel motivated and enthusiastic about changing my interactions with others. Such a big realization of how I’ve been stumbling in the dark – I now have light!

Excellent programme enrichissant!

Excellent cours! Le contenu est très bien structuré et le rythme était bon. Mirella est une excellente animatrice et a une belle interaction avec le groupe.

Un cours intéressant avec un bel équilibre entre les exercices et la théorie. Mirella a une excellente maîtrise du sujet. Elle est dynamique et intéressante. Elle donne de bons exemples pertinents pour tous les concepts.

La formation était excellente. De toutes les formations reçues, celle-ci était vraiment différente! Mirella est un exemple incroyable de ce qu’un coach devrait être! Dans l’ensemble, le rythme est bon, les exercices sont révélateurs et aident à comprendre la méthode.

One of the best trainings I took! Mirella was excellent! She was amazing, very good examples and tips to practice.

Good tips and tools to progress in life. Mirella is a really good facilitator and passionate. I would recommend this course to all my colleagues.

The program was great. Mirella has excellent knowledge of the course content and the field in general. Great usage of practical exercises to balance the theoretical portion.

The program was excellent! Mirella has a good rapport with the audience and is really great with communication. The pace of the program was great, had great examples, and good balance between theory and practice.

The program was excellent! Smart, pertinent, and well-prepared material. Mirella clearly masters the subject matter. She adapts to the group, answers though questionnaire with satisfactory answers.

Excellent concepts. Well-described program. Good balance of theory and practice. Mirella has an amazing way with words. She makes it sound so easy! A pleasure listening and practicing with her for 2 day!

Content is excellent and easy to understand! Amazing program! Je me sens beaucoup mieux équippée pour coacher mon équipe. Great mix of learning and practice! Really enjoyed the team: coach/coachee/observer!

Contenu très clair. Approche très efficace. Le ‘role play’ aide énormément à l’apprentissage. La formatrice était très intéressante, elle donnait des exemples concrets et sa façon d’expliquer la matière était claire et efficace. Je recommande le programme à tous. Concept très bénéfique et formatrice exceptionnelle!

Great balance between theory and practice. Working on real case scenarios was very helpful. The cards are also good tools to keep handy. I very much enjoyed this program.

This course really provides the tools to unlock in the other person the capacity to navigate & develop our coaching skills. Start point; the coach’s pure intention. Mirella; thumbs up!!

This program is wonderful in terms of learning coaching techniques but as well in learning about ourselves! Mirella was very patient and engaging. Everything was great, really! This is absolutely a training I would recommend to anyone!

Excellent program! Very insightful and thought provoking! I wish it had been offered to me years ago! Would have like more opportunities to see Mirella coach a coachee.

Great course; learned a lot on coaching. Let the coachee do the talking. Material is great!

Contenu bien présenté, clair et efficace. Facilitateur connaît son contenu et donne des exemples appropriés. Elle sait garder l’attention de son auditoire. Excellent cours!

The program was excellent. The live exercises are the most effective. Small groups allow for confidence building. I also appreciated the “confidential” nature of how conversations tool place over the 2 days.

A perfect course! I started the course at a beginner level. After the course, I feel more confident in my coaching abilities. I learned great techniques and concepts. I think that all managers, or anyone in a project coordinator role, would benefit from these teachings. Life Changing (as OPRAH would say)!

Wow! Ce fut une excellente formation. Tout le matériel, les exercices et une animatrice excellente!!

This was an excellent program. Very engaging. I liked the role playing and making it very real and appropriate. This is the 3rd time I have been engaged with Mirella, and have found her to be an amazing person to bring out the qualities (good ones) in people and make great progression moving people forward. Great progression of events. I would like to have more role playing, and although it is difficult to do, I think to be very productive this could have easily have been a one week session to get the most out of it.

Exemples très concrets et spécifiques. L’animatrice a su s’adapter à notre type de travail et nous a aussi aidé à nous connaître.

Mirella was amazing. What a brilliant person. She kept my attention during 2 days, what an exploit!

Bons exercices! Bravo! Toutes les interventions aidaient à comprendre.

In a short period of time, we got the tools and settings to coach with efficiency. Mirella knows the program very well, has experience, uses techniques and ways of tracking, and she knows how to keep attention and focus. Material clear, well organized, easy to understand. Thanks for the wonderful course!

Thank you for the excellent insights! The exercises were revealing through the use of real life examples; not just role play.

Très bonne approche, calme et posée. J’ai beaucoup aimé le programme. Beaucoup d’exercices pour nous permettre de pratiquer les notions. Je recommande cette formation.

Very good and balanced agenda; well-structured program. Easy to remember the best practices, good combination of content vs. exercises. Mirella was very knowledgeable, provided real life examples, and was great at role playing. Great experience! I feel I can take back what I’ve learned and start applying it as soon as I’m back at work. Very relevant!

Great program! Mirella gave pertinent examples of how this can be applied to everyday situations. I would highly recommend this program to others. Helps build confidence when dealing with manager/employee situations.

The program is very interesting and highly helpful. Mirella was excellent!

It was an excellent program. I learned so much about myself and I see such a difference from day 1 to day 2. Mirella is one of the best facilitators I have ever had. She made the program fun, interactive, easy to understand and the opportunity to practice! It was a great experience!

Excellent program. Mirella made it so easy to navigate through tough coaching situations. It really empowered me. The quick videos were excellent and very insightful.

The program was excellent! A 3rd day should be considered. Mirella was professional, cordial and credible. She was excellent! Core principals were covered very well.

This was an amazing course. I learned so much in 2 days that I will use in my everyday life! Mirella was amazing! She kept us engaged the whole time and allowed us to see we were capable of being coaches!

It’s an excellent tool. Mirella was simply wonderful. When we start this class, we think the tool we are using is already pretty good, but after a short period of 2 days, we realise that there was so much more…

It truly opened my mind on how little I listened and let people make their own decisions. Exercises were great. It showed how much you could get you to listen and ask questions. Mirella was amazing. Throughout all of this, she coached me by giving me the necessary tools.

Very insightful. Good rhythm to the class. Never a dull moment. Mirella was very dynamic. She kept us focused and always brought out the positive in everyone. The flow was well thought out. I especially appreciated the multiple exercises. Although difficult, they definitely increased my level of confidence.

The program was excellent. Mirella is very trusting, personable and fun. Fantastic content – practical skills that will help me become a more effective leader.

It is an amazing eye opener that will enable me and my team to grow as leaders. The program has added another level of awareness to my capabilities, and I look forward to implementing my learnings on a day to day basis. Mirella spoke in a way that makes you understand and gives you clarity and understanding on how to develop your coaching skills. Truly amazing!

I loved the training. It is well presented (Q-A cards) and there was a lot of coaching scenarios. I think it is “genius” to provide employees with materials to play with, it helps us think and focus. Mirella is amazing. She is positive and passionate.

The program has very valuable content and should really be delivered to additional levels of the organization. Excellent and clear delivery; Mirella models the ideal behaviours and clearly articulates the fundamental principles underlying the material. The content was very good. If we had additional time role playing difficult coaching conversations would be beneficial.

Very good session.

I found the program to be practical and useful for real life situations. I also found it to be an excellent concept for becoming a coach versus a director.

Le programme en soit est très axé sur la pratique. L’animatrice connait bien la matière, est très interactive. Plus facile si nous sommes un petit groupe, possibilité de plus d’interactions.

I liked the methodology; the way of training. Very good materials. Mirella was experienced, engaging, and professional. The best training I have ever participated in.

It was only a two-day training but developed my skills a lot more that I expected. Mirella had great contact with the group; she builds trust. She has also great experience and knowledge. Everything was just excellent! Thank you!

Very practical model to follow. Mirella was very engaging and did great illustrations or each point. Overall, I thought it was great. I think it’s good to challenge our thinking and be focused on developing our people, and what our responsibility is in this.

I really enjoyed the program; it was very insightful and the tools that were provided were clear to understand and follow. The videos in the presentation were very helpful to see how coaching takes place in the workplace. The exercises were fun and productive. Mirella was outstanding, very knowledgeable and creative. I was blown away by the way the meeting was conducted. It was a fun experience.

The program is very good, in my opinion too short for me. I would have have liked an access to e-tool where you can practice more the knowledge.

Very good program. Mirella is a fantastic facilitator; very astute and builds and fosters safe environment for sharing. I would have liked one on one tailored sessions as a follow-up; which would permit me to address my areas for improvement and continue to see implementation opportunities.

For me, a it was a very enriching experience. Mirella was very knowledgeable, with strong learning approach. All managers would gain to go through the program. Practical tools.

The program was excellent. Mirella was energetic, honest and I completely enjoyed the 2 days. The most important part of the session from my perspective was that it facilitated the participant’s ability to gain insight into the situation they deal with on a daily basis. I think it will allow the managers to step back and share the load with their team. The team and the manager will benefit greatly.

The program was great; not overloaded. Great pace and good balance between theory and exercises. Mirella was excellent! I am a little in love. If I was younger, I would say “I would like to be like Mirella when I grow up.” Absolutely professional!

The program was excellent! It was great that we were able to practice. Mirella is an excellent facilitator. It was great to be challenged by her!

Bon programme. Très utile et concis. Mes attentes étaient moyennes car je pensais que cela serait trop théorique mais ce fut le contraire. Mirella est une très bonne animatrice; ferme et précise. J’ai aimé le fait d’être forcé de mettre en pratique les notions apprises.

Very practical program; easy to apply. Will change the way I lead, coach and manage. Mirella was able to keep all the group on the edge or their seats! Very good program and very good group. Everyone was on the same level so we could share good examples and understand the principles.

Program was excellent! Very good balance between theory and practice. Role play really helped put in practice learning. Mirella provided excellent and constructive feedback during the role playing. She was very well prepared and knowledgeable.

Program was excellent. Mirella was great! Good balance between practice and techniques. Very good experience, will definitely be using during my job. Great material; appreciate the provided guide. Recommend this course to all executives/managers.

Good and simple ways and principles, lots of practice which is necessary to go back at work and comfortably start applying the “process”. Excellent course! Mirella masters her topics, knows good examples, engages participants, makes us comfortable and provides direct and useful feedback. Everything was perfect! Good pace, good balance, and enjoyable learning.

This program is a great source of information, and a very powerful and positive tool. Mirella is a great facilitator; she is truly engaging! The tools provided during this training program will support and develop my coaching abilities. This makes for a happier and more satisfying work environment. Looking forward to implementing at all levels!

Program was excellent. Mirella was great! I found that the program had a very efficient mix of theory, principles, tools, examples and practice. Mirella was very adaptive as she was able to bring every situation back to the model taught, even when the situations appeared very difficult or exceptional.

Program was great; very good opportunity to share each other’s experience. Mirella gave good examples, and had lots of energy! The quantity of material is well aligned with the course duration, and we had enough time to practice and share.

I’ve learned a lot! It will help me in my job for sure. There are traps that I will now avoid. Mirella was excellent! Lots of experience and it shows throughout the examples she gave. She knows her subject very well, and is very dynamic. Content is good; however, suggest you ask participants to come prepared with 3 or 4 different problems they would like to be coached on.

Excellent training course that provides you the proper coaching tools and combines it with reality. Mirella was excellent! Also great content flow. I would have liked spending more time on the feedback model.

J’ai adoré la balance entre la théorie et la pratique. Mirella était une excellente animatrice; très claire, dynamique, connaissante, et nous mettait à l’aise rapidement. Hope I’ll be able to be good at this at some point.

I have been confusing mentoring and coaching all my life; just for that, it was worth it! Mirella had a great sense of humor, and adapted her material to our group. Very engaging! I had not heard feedback from anyone who had taken the course before and, therefore, did not have set expectations. It was two days well spent; I will practice the technique and share it with my colleagues.

This was an incredible and invaluable experience. I feel as though I am leaving with the tools and guidance to be a more effective leader, and look forward to some coaching conversations. Kim was excellent! She has a special gift for delivering an idea or challenge that is not only intuitive but clear and concise. She is an incredible coach and mentor! I loved the workbook, and the flow of the material.

Outstanding program! I should have taken a class like this years ago! I will use the skills for years… Greatly appreciated!

Program is full of valuable info you can apply to your work and personal life. Mirella was warm, funny, and engaging. The content is excellent and the exercises help you apply the theory to real-life experiences.

Very informative program!

Highly recommended program! Mirella was very knowledgeable, fun, and insightful!

Great course! Will certainly help for now and the future! Thank you!

Excellent course! Mirella is a great facilitator! Excellent mix between theory and practice.

Excellent course to get one’s point across in a changing organisation. Excellent examples and role playing that allows team to practice the lessons.

Program will be so useful in all aspects of my life, including work! Mirella was incredible! The clarity of her explanations and respect for people was incredible! I believe the course is well set; material was clear and not overloaded.

A complete eye opener for me; we do not realize the power of it. I listen to the essence of coaching as power to grow in the organization. Mirella was very knowledgeable, professional, communicative, and able to translate improvement to different corporate cultures.

Very good tool that I will be able to use both at work and at home. Mirella is the best facilitator I ever had in any course I took. Very good course I will recommend to my colleagues. I think I am a better person after having participating in that course.

Very thought provoking course. Great positive interactions between all participants.

Excellent program that opens the eyes on a complete different way to help people. Mirella keeps the course interesting and alive! Practice, practice, practice! This course is an absolute! Fast-paced, fully loaded, and well-balanced course. There is no way I can avoid using this, it is so obvious and natural!

Excellent program! Mirella is a very good coach that teaches a dynamic way the information.

This is a very good training. After this course, I will learn to practice, not only at work, but also in life: It is a very useful and powerful tool.

Very inspiring and informative program. Mirella was excellent; a real expert! She knows what she is teaching, and keeps to participants’ attention all the time. She delivers her message in a very intensive way; and provides very useful cases and information.

Very fun and interesting course. Would love to see this expanded to other aspects of leadership.

Matériel concis et clair; les petits cartons sont d’excellents outils de « refresh memory » afin d’utiliser la méthode au jour le jour. Mirella a une approche très humaine, nous fais sentir rapidement à l’aise; ce qui inspire à partager des expériences personnelles. Bon équilibre entre la théorie et les expériences pratiques.

Excellent programme! Le coaching est un outil que tout gestionnaire devrait connaître!

C’est un excellent cours!. Mirella connaît très bien son sujet et le vend très bien, même au plus sceptique!

Overall, this program is well-designed. It makes “soft skills” become visible and practicable!

Great program! Mirella was very encouraging and illuminating; created a very favorable learning atmosphere. The video to illustrate the methodology was great, and the role-play was good for practice.

Great tools! I enjoyed all the exercises we did. Mirella had great experience; and is a great communicator. I like the fact that there was not a lot of material to cover, and that we practiced several time the method.

The content is powerful and leaves you with a workable model that you can use starting immediately. Mirella had an excellent grasp of the content and had a very good connection with all participants. The material is very good.

Program is very useful! Will definitely apply it at work and at home! Thank you!

Bon cours; très utile. Me servira certainement dans mon travail. Mirella est une bonne animatrice. Bonne présentation, message clair et bon rythme.

Program was excellent! Mirella is an excellent instructor. She engaged the team, was clear in her teaching style, positive, and provided many insights. Many thanks!

Program was excellent! Great methodology to help people unleash their potential and bring out the best of them. This is the tool that one can learn and use. Mirella is the best facilitator; giving clear points, engaging us to think, enabling us to use the tool through practice and encourage us to take action.

I liked the program. It explores an area I hadn’t realized before: problem solving style makes me work alone and not inspire my team members to grow up and achieve team success. I especially liked the exercises throughout the entire session.

Excellent course which provides a structured approach to provide coaching and help make a clear difference between coaching and managing roles. Mirella is a great facilitator. She knows how to create an atmosphere where people are comfortable to contribute. The material and exercises are excellent and greatly help to initiate the participants to the concepts. Mirella adapts the content to the team as they course progresses.

Le programme est excellent. Mirella est une excellente animatrice! La session sur le coaching m’a permis d’augmenter mes connaissances mais surtout d’apprendre à les appliquer dans une atmosphère agréable et avec des ateliers très constructifs. .

The program is well-structured and adaptable. Mirella quickly adapted to the group’s dynamic and was able to put everyone at ease. The material and framework were adequate, and Mirella was amongst one of the best I encountered. It will help me in my interactions with my team, colleagues, and supervisors.

Mirella is an excellent facilitator! The program was great! The scenarios were very helpful to understand the course; especially to clarify managing, mentoring, coaching, and the methodology. I really liked and enjoyed the exercises Mirella demonstrated.

The program offered clear training content, with key element cards. Mirella was very professional; very good communication with all the participants.

The program was excellent! Eh coaching model will be a great tool to use with my team. Mirella made the course interesting and relevant. She easily managed an “enthusiastic” group of participants. Good balance of theory and practice. Putting the learning to immediate use helped re-inforce the material. I look forward to applying the coaching, and feedback models.

Best training ever; I will apply in my manager role. Good tips that can be applied daily!

Great program that gave me some awareness on a lot of areas such as listening, and asking questions. Mirella gave great examples, opened my eyes on a lot of different ways to face all situations. The content, the exercises and the feedback provided by the participants were very helpful. Allowed me to see multiple ways to assess and provide feedback.

Completely outstanding! All my management team needs to go through this course. Should be mandatory for all managers! I was blown away by Mirella; WOW! It was simply amazing!

The program was great! There is a good balance between practice, and theory. Very good interaction between Mirella and all the participants.

Excellent program that gives a new perspective on problem resolution. Mirella is a very efficient and lively facilitator.

Good program to help us shift from just managing people to developing the team’s capabilities. The exercises that Mirella did with us were a very good way to help us learn to use the skills. She is also very experienced in this area and was able to well answer our questions. The program overall is very beneficial to develop coaching skills. Mirella used a good combination of materials, examples, and exercises to help us understand the concepts and learn to use the methodologies and techniques.

Program was excellent! It is designed for results, easy to understand, real world applicability. Mirella was very knowledgeable, friendly and fun. Offers real world workable solutions for day to day challenges to make your job easier.

This is one of the best courses I had over my 25 years or career. This should be the first course that people take when they access a manager role. Mirella is a fantastic teacher. She possesses and masters the information!

Great course! It enabled me to realize I have great potential as a coach and learned what coaching really is all about. Mirella was fantastic! Very knowledgeable, and provided an engaging course that was fun and informative.

It was an excellent course. I have been a manager for only one year and I learned so much on me, my boss, and my employees during those 2 days. I wish we could keep practicing, but I know I just have to get out there and do it!

Excellent session. It put a structure to notions that were previously learnt and brought many new elements.

The course was excellent. This material is a must for all managers. Mirella was excellent; she had a very positive energy and encouraged people to participate. I loved this course. I think I was doing many of these steps but could not qualify them and organize them in logical steps. This course did exactly that for me!

This program is excellent and well adapted to our day to day challenges to help us be a better manager. Mirella knew how to respond to all of our questions and was able to make everybody understand the technics of being a good coach.

Excellente formation! Je suggère que ce cours soit donné aux nouveaux gestionnaires et aux employés en voie de devenir gestionnaire!

Excellent program! Mirella has great knowledge; given appropriate feedback. Very entertaining program. Very pleasant to participate, with current scenarios within organisation. Overall, great balance of teamwork.

Very good rhythm; good sequence of theory vs demonstration. Mirella is an excellent facilitator; very well in control. She knows what she is talking about and has the experience to back it up. Thank you!

Very happy about what I’ve learned and the path that was taken to get there; has incited curiosity on many new topics. Mirella is very competent and provided a good balance of real-life examples/situations and theory.

Excellent program! I really appreciated the exercises to help in developing my skills around this model.

One of the best courses I have had in my career! I loved the learning by practice. Mirella is an excellent facilitator. She was very clear, and explicative. She provided great examples that we can relate to. Very comprehensive training; well supported by examples and practice sessions. The flow was very good and I didn’t feel rushed.

Very good content; I was surprised by how much information I learned and how I will be capable of applying it on my day to day work, and personal. Excellent course!

Excellent structure! Good mix of theory and practice. Mirella is an excellent facilitator with useful knowledge and experience. She got everyone involved and engaged. The content was clear and concise. The flow was fluid and the course was overall very interactive and engaging. Mirella was passionate and really got the essence and purpose of the course across. Thank you! It was very eye-opening, and I am excited to put into practice!

Excellent course that offers toolkit to get coaching, give coaching while being an effective manager who gets things done!

The program is excellent! It stimulates the mind to think differently, and creates new synaptic connections. Many “AHA” moments! Mirella was great, positive and well versed in the topic. It certainly changed my mindset on how to move forward.

Very good program. Many exercises that gave the chance to practice the theory. Mirella is a very good facilitator; provided good feed. The course flow and speed was perfect. The program was well-balanced, beteen practice and theory. I will use it at home and at work.

Excellente formation qui nous fait grandir dans nos compétences!

Très bon concept pour nous permettre d’améliorer nos habiletés de mentorat/coaching. Mirella maîtrise très bien la matière et est très ouverte à nos questions. Les exercices de pratique pour les scénarios ont été très bénéfiques! Merci!

Excellent cours! Excellente animation de la part de Mirella! La fluidité de la session permet une réelle progression de nos habiletés en coaching. Ce cours va m’outiller afin de mieux accomplir mon travail. A must have!

Formation très bien faite! Bonnes interventions! Offre des outils simples et efficaces!

Very logical program, and easy to understand. Powerful tools easy to apply on a day-to-day basis. Meets all basic understanding needs to immediately have a leadership impact. Mirella is a very good, grounded, and practical teacher. At the service of the participants! Everything was wonderful!

Le contenu du cours est vraiment applicable au quotidien dans mon travail… Il a une belle valeur ajoutée! Mirella maîtrise parfaitement bien la matière. Elle est dynamique, intéressante, sait stimuler et conserver notre attention tout au long de la journée.

Excellent programme! Très intéressant et nous amène à penser et réfléchir. S’applique à tous les types de personnes, professionnels ou le travail. Mirella était très dynamique, motivante et domine très bien le sujet. Une des meilleures facilitatrices que je n’ai jamais vue! Tout était parfait; bien équilibré – tant la pratique, la théorie que les questions.

Excellent program! Good balance between theory and practice. Will certainly be useful in my job.

Ce cours va être très utile pour mon travail! Ça va surement augmenter mon efficacité! Mirella était très motivée et professionnelle; elle a donné beaucoup d’exemples! Ce cours devrait être offert à tous les niveaux de gestionnaires.

Très bon programme réparti sur 2 jours. Bon équilibre théorie-pratique et usage d’outils d’apprentissage variés. Mirella était excellent! Elle connaît très bien son sujet et est capable de mettre les participants à l’aise!

Le programme est excellent! Méthode de coaching claire qui mérite d’être appliquée dans les différentes sphères de la vie. Les concepts ont été expliqués de façon claire et les explications ont été adaptées en fonction de l’audience. Très bonne expérience dans l’ensemble. Bonne dynamique de groupe. Les exercices ont facilité les échanges et ont permis aux gens d’être à l’aise et de mieux se connaître.

Very interesting course outline. Mirella was engaging and organized. She made the class interesting and esy to follow. The content was interesting and the exercises were able to engage all the participants.

Le cours était très clair avec divers outils pour comprendre. Mirella connaît très bien sa matière. Elle était claire, ouverte et souriante. Le cours m’a permis de sortir de ma zone de confort. Débutant ma carrière, je considère le cours comme très intéressant!

The course itself wa a “AH” moment! Can’t think of anyone who could teach it better! Miella was great! Everything was perfect!

Great program! Mirella was very professional, approachable and encouraged a great learning experience. The mix of theory, video and practice was great! The interaction with the classmates encouraged great practice opportunities. The examples brought by the participants made for a great learning experience.

Très bon cours. Un très bon équilibre entre la théorie et la pratique. Un cours très amusant, intéressant et stimulant!

La session était très intéressante. Plusieurs outils à notre disposition et les participants étaient dynamiques et intéressants! Mirella a une très grande maîtrise des notions. Les exemples et exercices pratiques ont été très utiles pour nous faire comprendre la méthode. Cette formation était un succès!

Ce cours me permettra de mieux responsabiliser les gens. Les différents aspects du cours pourront être appliqués autant au travail que dans ma vie personnelle et familiale. Mirella avait une très belle façon de communiquer, a présenté des exemples pertinents et écoute bien les participants.

Le programme était excellent! Tout est parfait! Beaucoup d’exercices pratiques qui forcent l’implication et favorisent l’apprentissage. Je recommande ce cours à tout gestionnaire!

High level quality course! Great interactions between all of the participants in the class, and Mirella. Good exercises, very nice tips and great content. Excellent connection between theory and practice. Very dynamic experience!

Programme très intéressant. Le déroulement était parfait. Pas une seconde j’ai vu le temps passé. Avoir des vidéos, c’est intéressant et stimule l’attention. Je vais recommander ce cours à tous mes collègues, et amis.

The materials and exercises vs theory time was perfect. We had a great group and everyone was enthusiastic and had much too add; discussions were appreciated. Mirella is obviously well versed in the subject and was great at explaining and put real-life examples in front of us. Her attitude, smile and behavior were most welcomed and appreciated!

Excellent programme! Mirella est une excellente animatrice.

Programme très interactif. Très bon programme pour un leader de groupe et gestionnaire. Mirella a une très bonne connaissance du sujet et est très dynamique. Cours très bien structuré qui est bien adapté au groupe.

Would have loved more time, but appreciated everything you helped me with. This was the best training on coaching I’ve attended.

Very logical course! This course will make my life easier as a manager. It will help my team feel ownership over their territories and the decisions that they make.

Wow!! Le meilleur atelier de formation auquel j’ai participé depuis que je suis gérant des ventes. Merci pour le partage du savoir des deux jours. Je vais assurément grandir à titre de gérant au courant des prochaines semaines et prochains mois. Le rythme et le contenu de cette passionnante formation me permettront d’avoir un impact certain auprès de mon équipe de représentants.

Great content and pace. Really loved Mirella as a facilitator! Great examples and videos!

Mirella maitrise très bien le contenu; propose des exemples de plusieurs manières différentes- autant ce qui doit être fait que ce qui doit être évité. Beaucoup de simulation facilite l’assimilation de la matière. Le contenu et les outils seront très utiles dans beaucoup de situations de la vie courante autant au travail comme dans la vie personnelle.

Excellent court! Très bien rodé! Bon mélange de théorie, exercices, exemples, vidéos, etc. À moi maintenent d’en faire bon usage!

Bon contenu, exemples claires et beaucoup de mise en situations afin de mettre en pratique les concepts. Mirella est extrêmement compétente, favorise la discussion, disponible et ajoute du contenu et partage ses expériences. Le rythme était bon, le contenu aussi. Beaucoup de place pour la pratique; ce qui est essentiel dans ce contexte.

Très bonne formation! Les applications dans mon travail sont immédiates.

Très bon programme! Mirella a donné des exemples concrets et a pris le temps d’expliquer les réactions humaines. Ce cours m’a permis de prendre le temps de réfléchir sur ma manière de communiquer lors de discussions stratégiques.

Excellent program. Many “tools” that were comprehensive and I felt very comfortable in putting these in practice. Mirella is an excellent facilitator. She really knows how to bring the subject to reality.

This course provided real life knowledge/methodology to help in my career and personal life. Really great course.

Great hands-on course! I look forward to putting into practice with my team!

Excellent course! Mirella has outstanding knowledge, and great abilities in clarifying as well as keeping the participants focused on objective.

This program is a definite paradigm shift and highly recommended! Perhaps should be mandatory for every manager! The expertise in the field of Dr. De Civita is uncontestable – very credible and a great learning experience for me. This was by far one of the best “set of skills” course I have taken. I will try my best to incorporate this in my every day work and at home – very enlightening experience.

Pertinent course, usable content that is simple and clearly shared. Mirella maintained the pace, engaged her audience by using a mix of examples and names of participants to grab attention, and promote realism, and practical exercises.

I was very skeptical coming in; even tried to cancel! But very happy I came!! Gave me very good tools to use in a practical way. Mirella was very clear, approachable and very engaged. I think this should be mandory for all managers.

Excellent course, great and valuable coaching approach that I believe I can use every day. Great discussions in the group. Mirella is very talented, enthusiastic and inspiring. She brings a valuable perspective to coaching. She guides and helps understanding concepts as well as displaying great practice.

Contenu très utile et transférable au quotidien. Cela va beaucoup m’aider dans le travail et la vie de tous les jours. Mirella est une excellente animatrice.

Excellent cours! Je me sens assez outillée pour expérimenter le modèle avec les gens de mon entourage (travail et vie personnelle). Je suis convaincue que ce cours m’a aidé à devenir une meilleure personne.

Excellent cours; très bon contenu. Mirella est très en contrôle du contenu.

Super cours! Beaucoup d’exemples; adapté à notre environnement et organisation et surtout en lien à notre rôle pour démontrer les pièges.

Cours bien construit, stimulant, claire et simple! .Donne des outils qui permettent beaucoup de se développer. Mirella maîtrise extrêmement son sujet et sait le rendre intéressant. Bravo! J’ai beaucoup apprécié.

Good program! Mirella is an excellent facilitator. I was happy with the course and the content.

I think that this is a very practical course that will bring results quickly. Mirella had a good and open approach. She simulated examples that were very eye opening. I really enjoyed the class. I was actually surprised that there is a technique to influence people in the desired direction smoothly and effectively. I can see the need to practice.

Very good skills to learn; very useful to me today, and in future roles. Mirella has an excellent grasp of this method and was very capable of pointing out how to adapt where the pitfalls are. The pace was very good, and the size of the group enabled good discussions and allowed for practical application of theory learned.

Great benefit for employees and managers! This course should be mandatory for all managers at a minimum. Mirella had an excellent interaction with the classroom. She kept us all engaged and motivated. Very practical training which I can apply at work and at home.

The overall course was excellent! Mirella was an engaging facilitator; who was able to modify the flow of the class based on the needs and the desire s of the participants. She also ensured that no one was able to hide from participating in the class.

Particularly enjoyed the manner in which the course was conducted; that being an immersive and interactive experience. Content is relevant and can easily be applied to practical day-to-day interactions over time (love the formality of the model). Mirella’s teaching style is dynamic and humble. She is clear, and energized to see her participants learn and develop. She has a way of bringing the course content to life!

Excellent initiative for our company to start this program! Mirella is really competent; we just saw the tip of the iceberg, in terms of competencies. Good 101 coaching program. Good to do this training in house!

Impressed by how quickly the group embraces this and how trust was established. Practical tools supplied; very helpful. I admire Mirella’s ability to “go with the flow” and flex information with the group’s dynamics and news. Very practical! Learned how to utilize effectively in 2 days! One of the best training sessions of my 30 year career!

Unlike any course or session I have been involved with before! Immaculate applicability and will change me from course completion forever in how I manage/coach myself, my team, my family. Mirella is kind, gentle, direct, helpful, and she knew when to lead the group and when to follow with precision!

Ce cours est excellent! Bel équilibre entre théorie et pratique. Les liens entre le sujet et la neuroscience sont fascinants et pertinents. Magnifique vulgarisation! Mirella really trains for a lasting impact!

This was an excellent course both in what was presented, and how it was presented. It kept my attention for the 2 full days. I left with practical techniques to improve my management skills.

I found the course very informative. I was amazed in how small changes in your approach can have a big impact. Mirella is very clear and concise. She knows the material very well and was able to always adapt to the group. Overall, I think it was a great program.

Good program! Mirella is as good as it gets; patient and a great teacher. You feel she can connect with you both one-on-one and as a group. Overall, it was refreshing to have a group of people from other industries to “sharpen our minds” and learn to be real coaches and leaders together.